We have had our pool for 1 year and already have to have the liner and winter cover replaced, all due to their carelessness when closing our pool in the winter! We were entitled to a free pool opening as well, but don't let them fool you!! They eventually showed up and removed our winter cover in which half if it was already torn away from the walls of the pool and then decided to come back a week later to have "quickly" vacuum itand throw a bag of salt in it. Every other chemical that was to go in, we paid for and that includes numerous bags of salt and jugs of liquid chlorine because something isn't working properly with the cylinder that converts the salt to chlorine, but do you think that after numerous phone calls that someone has come to fix the issue... NO they haven't. They are too busy installing all their new pools that they don't have time to take care of their current customers needs. So if you are thinking about getting a swimming pool and want to avoid any headaches with the installation and potentially costing you many extra $$ in up keep, then I would highly recommend you find a different pool company! Oh I almost forgot... when they first showed up to dig the hole... one of the guys said we took his cell phone (Which never happened btw) and he refused to come back! Guess that should have been a "sign" right there!!!