We value all responses, positive or negative. It is unfortunate that this customer did not have a good experience with our company, but we do 100's of services and dozens of complete system installations every year, with a high success rate. Written customer references are available upon request.
Our company is family owned and has been operating in the GTA and York Region since 1990. We are registered with TSSA (Technical Standards and Safety Authority) and we have passed the latest audit as recently as March 2012. We are audited every 3 years.
We are also members in good standing of the HRAI (Heating Refrigeration and Air Conditioning Institute of Canada) for over 10 years. We also carry $5,000,000 liability insurance to compensate our customers in case of any mishaps, which we've never had to use.
We are authorized Trane dealers and take pride in our workmanship.
Finally, we are authorized installers for a major Home Renovation chain, which demands that we carry up to date trade licenses, government registrations, police check backgrounds, etc.
We chose to follow all the stated regulations and registrations because we are not fly-by-night, one-man-van operation.
Can the company you are looking at say the same and provide written proof? We will always stand by our work!
Please visit our Survey Results page where we track independent customer survey responses for installation and service activities. Our current satisfaction rating, to date is at 95.2% (May 2015).