Best Climate Heating & Cooling Inc

Heating & Air Conditioning
220 Industrial Parkway South Unit #13 Aurora ON L4G 3V6
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HomeStars  >  Heating & Air Conditioning in Aurora  >  Best Climate Heating & Cooling Inc
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52%

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Reviews by rating (past 12 months)

Reviews for Best Climate Heating & Cooling Inc

Average customer rating:
6 10 (7 reviews)

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Jose in Mississauga
Jose in Mississauga
1 review Newmarket, ON
8/10

Rinnai Tankless Hot Water System Service Call

Arnold and his team came the same day I called. Fixed the problem very next day. Part needed to be couriered. They were courteous, professional and honest. I will call them in the future and would recommend them. My wife was very happy with their service.

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ballwasher from Newmarket
ballwasher from Newmarket
6 reviews Newmarket, ON
10/10

Great Response and awesome installation

My Carrier high efficiency furnace broke down in Feb./15 and although it was only 5 years old after 4 attempts to fix it I gave up. I contacted Best Climate and after a quick quote and measurements was being installed in 3 days from initial contact. After suffering with 8 space heaters for 18 days it was an amazing relief, so much so that I had them replace the water heater and AC unit at the same time. With the summer of 2016 heat waves it was a brilliant decision since the super high efficiency AC unit has saved hundreds in hydro this year alone. Not only that it was the cleanest and most professional install I have ever seen. Even the inspector said that it was perfect. wow.

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Heather C. from Aurora
Heather C. from Aurora
1 review Aurora, ON
1/10

furnace repair

Best Climate Heating & Cooling Inc
905-713-3818
220 Industrial Parkway South Unit #13
Aurora
ON
L4G 3V6
CANADA

Had used this company for many HVAC issues in the past...both for installations and repairs...we were so happy with their service that they were who we called because of lack of heat to certain areas of house this frigid winter. Service tech came and addressed other furnace issues which needed attention. These repairs did not improve heat in the house.

After leaving 2 messages for someone to call, as we needed another service visit to address the issue we had called for originally, we finally received a call back. Was told someone would be by within the hour. No one came, no one called. Left another message later that day. No response. Left yet another message 2 days later. No response. Sent an email the following week...no response.

Since leaving 4 phone messages, and an email...it has now been over a month and no response from this company.

This company used to provide wonderful customer service...now they provide none. Perhaps this is why the large company that used to use Best Climate as their HVAC contractor, no longer uses their services!! Certainly after this experience we are no longer using their services and will definitely warn anyone who is looking for HVAC services to avoid this company at all costs

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Company Response

We sincerely apologize for your unhappy experience this time. This is a family run company that has been in operation for 25 years and the main source of our business is customer's referrals (word of mouth), and we always try our best to take care of our customers. Unfortunately in this occasion, a very disturbing event happens the weekend after we performed the service for this customer, as was the pass away of my beloved brother on Sunday, January 18, who was a very important part of the organization . This event took all of our attention and efforts attending the funeral arrangements, family and friends plus the grieving stages and recovery of this lose. At this time, we hope we could do something to alleviate your feelings. Your statement " Perhaps this is why the large company that used to use Best Climate as their HVAC contractor, no longer uses their services!!" is not real. We are not longer involved with this "large company" by mutual agreement with the equipment manufacturer distributor, who is the one who assign the dealer to the store. The reasons for this were totally business related and not because of customers complains or lack of attention, quality or service for the customers.
To confirm this, we can mention, that we have been received an special designation this year from the manufacturer and the distributor, that only is awarded to the dealers based in quality of installations, technical skills and customer service. Only two companies in the GTA and York region received this distinction. Anybody interested can request more information about this and also check our customer's surveys in file. Again, if something can be done for this customer to alleviate this experience, we are totally open to go the extra mile.

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Please visit our Survey Results page where we track independent customer survey responses for installation and service activities. Our current satisfaction rating, to date is at 95.2% (May 2015).
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http://www.bestclimateinc.com/#!testimonials/c1hht

Cara & Roger in East York
Cara & Roger in East York
13 reviews Toronto, ON
10/10

furnace servicing

We were very pleased with Best Climate. They installed our high efficiency furnace a few years ago and we have also had them clean and service the furnace since then. The furnace itself is excellent and their cleaning and servicing was prompt, very thorough and inexpensive. They checked every possible aspect of the furnace functions and gave us a complete report. Excellent!

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Leslie Wong in Newmarket
Leslie Wong in Newmarket
1 review NEWMARKET, ON
10/10

Gas line installation

My wife and I recently moved to Newmarket and purchased a gas stove. Best Climate Heating and Cooling Inc came highly recommended from a good friend of ours. We had a gas line installed and out of courtesy, they also connected our stove. They were very friendly, courteous and professional. Our furnace was inspected and they gave us several safety suggestions/recommendations. We then agreed to have them install a cold air intake. This would bring in more oxygen (for combustion and cooling). Bringing in more oxygen from outside was not only safer, but would technically save us money in the long run. We also had them pre-wire a gas line for our future gas bbq. Everything was done quickly, thoroughly, neatly and exceeded our expectations. We would highly recommend them to our neighbors, family and friends who live within the GTA.

Leslie Wong
Newmarket, ON.

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Valerie Murray in Aurora
Valerie Murray in Aurora
5 reviews Aurora, ON
3/10

gas line installation for new gas stove

Owner is a very nice man, gas line installation fine, and both installers very comfortable to be with; but our master electrician had already installed a special electrical outlet for the stove and set aside a $240 double breaker the unlicensed gas installer REPLACED the new outlet with his own cheaper one, and managed to remove the specially installed $240 double breaker and replace it with a $60 single breaker. Our master electrician was incensed and reported them - only a licensed electrician can do wiring. We cannot recommend this company to anyone nor will we ever use them again.

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Company Response

We have no record of ever being reported to the ESA (Electrical Safety Authority) for the worked performed in the electrical panel. However, the technician that performed that work is no longer with the company. Our policy is to abide by the ESA guidelines whenever the electrical panel needs to be modified in any way.
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Please visit our Survey Results page where we track independent customer survey responses for installation and service activities. Our current satisfaction rating, to date is at 95.2% (May 2015).
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http://www.bestclimateinc.com/#!testimonials/c1hht

Jack in Aurora
Jack in Aurora
1 review Aurora, ON

First Review

0/10

Re&Re Heating System

Complete overhaul top notch train system. The owner of the company had no idea of scheduling many delays.The workers were under qualified.Would not reccommend even for a service call in January.

1 of 1 people found this review helpful.
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Company Response

We value all responses, positive or negative. It is unfortunate that this customer did not have a good experience with our company, but we do 100's of services and dozens of complete system installations every year, with a high success rate. Written customer references are available upon request.

Our company is family owned and has been operating in the GTA and York Region since 1990. We are registered with TSSA (Technical Standards and Safety Authority) and we have passed the latest audit as recently as March 2012. We are audited every 3 years.

We are also members in good standing of the HRAI (Heating Refrigeration and Air Conditioning Institute of Canada) for over 10 years. We also carry $5,000,000 liability insurance to compensate our customers in case of any mishaps, which we've never had to use.

We are authorized Trane dealers and take pride in our workmanship.

Finally, we are authorized installers for a major Home Renovation chain, which demands that we carry up to date trade licenses, government registrations, police check backgrounds, etc.

We chose to follow all the stated regulations and registrations because we are not fly-by-night, one-man-van operation.

Can the company you are looking at say the same and provide written proof? We will always stand by our work!
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Please visit our Survey Results page where we track independent customer survey responses for installation and service activities. Our current satisfaction rating, to date is at 95.2% (May 2015).
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http://www.bestclimateinc.com/#!testimonials/c1hht

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Best Climate Heating & Cooling Inc

Best Climate Heating and Cooling Inc. serving York Region and parts of the Greater Toronto Area since 1990. With over 47 years of residential, industrial and commercial experience.
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