We went to Cavanagh's as new residents to Peterborough after several referrals, and have been back any time we need a new appliance. We have dealt with Steve, the owner, as well as a few of his helpful staff. They are always friendly and explain all the options, make sensible recommendations and beat any competitor, too. We've found then to be trustworthy and reliable in all our dealings with them, and they stand behind their products. When we had an issue with a Panasonic O-T-R microwave which quit just as teh warranty expired, Steve loaned us a microwave to use while ours was in for repairs. Great "small town" service!