Rick Gibson known for over 15 years, responds immediately to problems. He is very knowledgeable when it comes to diagnosing and assessing problems when it comes to any appliance. He honestly lets you know the state that your appliance is in and what work would be required to ensure it keeps on working. He is very fair when it comes to quoting cost estimates for required parts and his time for labour. I highly recommend Rick to anyone looking to have a genuine, hard working and very knowledgeable technician on your side.