Universal Appliances

Appliance Retailers
1915 Bank Street Ottawa ON K1V 8A2
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HomeStars  >  Appliance Retailers in Ottawa  >  Universal Appliances  >  Purchased major appliance
Julie in Orleans
Julie in Orleans
3 reviews ,

Purchased major appliance

Purchased a microwave/convection and laundry pair from Universal appliances. The pricing was good (especially for the laundry pair) and the delivery was very good as well! The post sales service, as well as their affiliated company that provides warranty service has been only ok. We have had issues with the micro/convection and had trouble getting any response from Universal. When we were put in touch with the warranty company at first they were helpful to try and get the problem resolved and now it has been 6 months and the part is still not installed (we have to keep checking in with them....as apparently it is backordered).

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Company Response

I'm sorry to hear your having difficulty getting your microwave repaired. It is very unusual for a part to take 6 months to arrive. If we can be of further assistance please call the store, we would be happy to look into this for you.