Not very happy with the quality of my window and service received from customer service.
I purchased a frosted bathroom window in 2010 and had alton come by to install it. The window was great at first until 2 years in.
The mesh got dry rot, the clips on the frame snapped off, the crank hinges rusted, recently this past week or so the window seal has broken between the pane and sash exposing tiny brown beads and bending the silver trim between the pane.
I called in and was told that the glass is only warranted for 5yrs and I need to pay for a new one if I wanted.
This is ridiculous! How aren't these windows warranted for long term? I'm glad that I haven't replaced the entire house. This would be very costly!!!!!!
A neighbor of mine was asking me for a good window company but I can't reccomend Alton.
I would be ashamed if I did and this happened to her!
If this is how they back their product I don't reccomend them.
I spoke to vicky from customer service this morning, she advised me, John, the owner, will be calling me back today.
Let's see what he says, hopefully he stands behind his product and warranties my window.
Update to follow!