I guess you get what you pay for...? My roof was done, looks good. However, the clean up was awful. I understand that with 1000s of nails there could be some missed in the clean up, but my deck was littered with rusty nails... as was the rest of my property, added to this cigarette butts and other pieces of debris, it was irritating. After my 2 year old handed me a rusty nail, I collected a large ziploc half full just from looking around. When I spoke to Darryl about it, he was dismissive and shrugged it off with an "it's to be expected; we do what we can." He sent his guys back to clean. I had to call back the next day as I still found more nails lining my driveway. Spoke to Andrew who sounded more irritated than apologetic that I was asking AGAIN for a better clean up job and of course that I wasn't confident in the cleaning abilities of the crew who was coming back for the second time.
Leading up to the roof job, Darrell was helpful in answering my questions. I am incredibly disappointed in how things worked out. When Andrew picked up the cheque, instead of apologizing for the debris I was still finding, he asked if I liked the roof.
I'm overall not impressed with the company. I was given
way too much attitude when I called to complain. Forgive me for being annoyed with rusty nails and pieces of metal scrap lining my backyard and driveway. I shouldn't have to be cleaning up the mess, especially when there is a line in the contract that states they "Tidy and clean upcto the customer's complete satisfaction"
- Company Response
We are sorry you felt that way about our response to your concerns. We are upset that the guys didn't clean it up after the job was completed. If there is more that we can do to help the situation please let me know.