Jason is the operator and while he was quick to come out and replace our garage door opener, he had taken time off and was not around when the temperature plummeted and the door wouldn't close. I fixed the door myself that time. However, when it happened again (due to a defective part on the door opener) Jason was back to me immediately and headed straight over and fixed it. I was very pleased with the warranty service he provided, and have updated this review to reflect this. At this point in time, I would recommend Jason.