I hired them to clean the carpets in the basement of a house we just bought. I called twice and spoke to 2 different women and got a quote of $165(give or take a few dollars, can't remeber the exact number). I told these women the square footage of what needed to be cleaned and that there was a staircase as well.
After the tech arrived all of a sudden my quote went to just under $300 dollars. He says there is extra room??( some how my house get bigger from the time I got a quote). He says there willl be extra charges for extra room??? (I told both women the sq footage). He also tells me that in order to clean it he would need a deodorizer (an $85 extra charge). I understand sometimes things might be dirtier than others and need this, but why was I never told about this possibility on the phone sometime during both calls. I felt stuck and ripped off that no one told me about this and now the tech is standing in my basement ready to do this. it's turned into a pay the extra, or cancel last minute.
In addition, the tech told me after seeing the carpet that it should only be about a day to dry and we can move in. I planned my whole weekend around moving all of our items into the basement(as we are renovating the main floor). He cleaned the carpets on Friday afternoon. Saturday night they were still soaked, Sunday night they were still wet, monday afternoon still damp. I'm hoping that by tonigh(tuesday) we can FINALLY move in. We have wasted 3 extra days waiting for these to dry.
I was going to call this company for a furnace cleaning in a few weeks, but I think I will take me chances somewhere else.