Belfor Restoration Services

Fire & Water Damage Restoration
9-2998 Kilpatrick Avenue Courtenay BC
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HomeStars  >  Fire & Water Damage Restoration in Vancouver  >  Belfor Restoration Services
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59%

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Reviews by rating (past 12 months)

Reviews for Belfor Restoration Services

Average customer rating:
6 10 (15 reviews)

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David in Vancouver
David in Vancouver
2 reviews New Westminster, BC
0/10

Fir damage

Very poor communication, would just tell us they would contact us, never did. did not complete work, used handy men working out of the back of their cars. Expensive items sandpapered, disposed of working computers and undamaged item when I complained about no communication.

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Don from Bowser
Don from Bowser
1 review Bowser, BC
0/10

Fire damage remediation

Slow and frustrating are the bones of this company.Job not completed in six months.Should have been finished in a week.Stay well clear of these guys.I now have to get a lawyer to clear this mess up.My house is a shambles because of them.

1 of 1 people found this review helpful.
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Jeff from Vancouver
Jeff from Vancouver
1 review Vancouver, BC
0/10

Water damage and Repairs, lack thereof

On their website, Belfor calls itself "the...leader in disaster recovery..." They should delete the word recovery. BELFOR DISASTER is a better description of their very poor service. They had to do repairs in three suites and apparently, one hallway. Two months ago, my neighbour had no kitchen faucet, sink or piping, two months later, she has no faucet, sink or piping. There is one small bathroom sink that she uses. Issues of safe food handling and cross contamination are huge. The worst part is that they did this to a 77 year old woman. They are placing her health and well being at risk. Yet, Belfor cleaned the 2 water stains on the first floor hallway, the common area. But, no one lives in the hallway! The person in the unit below her basically got a cost-free reno of her suite. Belfor and strata council's failure to act is wrong on so many levels!
-No follow up by project manager, PB or manager of Belfor Vancouver, RH.
-Belfor was hired by the building/the strata council. There's a whole story there too.

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jojo Johar from Richmond
jojo Johar from Richmond
4 reviews Richmond, BC
4/10

Carpet water damage restoration

In part of a strata claim Belfor was the company used to help repair my home when my washing machine water tank leaked. The response from them were fast, however when it came to change the carpets, workers were not diligent. I ended up with different colour carpets and the cuts were obvious.

1 of 1 people found this review helpful.
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Anonymous
Anonymous
5 reviews Saint Albert, AB

First Review

1/10

Fire Restoration

Came highly recommended by Adjuster. Didn't adequately supervise day laborers which resulted in damage to our property. Anything not properly cleaned or repaired or any damage they did was deemed a "pre-existing condition".

Spoke to rep from this company the day we signed papers to hire them. From that point on, they never returned our calls or emails & would only speak directly with the Adjuster.

When problems arose and and we got nowhere with them, we contacted the Adjuster. The response was "Well, you hired them...."?????

All in all, it was a HORRIBLE, STRESS FILLED EXPERIENCE!

2 of 2 people found this review helpful.
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connie on southside
connie on southside
3 reviews Edmonton, AB
10/10

basement flood

they did a excellent job, they always called and advised they were going to be there. Sam was fantastic on the repairs, they fixed all my drywall and did some extra work, at a fair and reasonable price.

0 of 1 people found this review helpful.
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Fai in Vancouver
Fai in Vancouver
3 reviews Vancouver, BC
10/10

Flood recovery

My basement got flooded last year from a rainstorm and they did everything for me within a week. Very helpful and pleasant and made sure as much as can be done was indeed done for us. Very quick and provided follow up and warranty. Definitely recommended

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Belfor Surrey Worker in Delta
Belfor Surrey Worker in Delta
1 review Delta, BC
10/10

Belfor reviews

Very happy to see the positive feedback on Belfor (as I work there !) The staff and crews there are all hard workers hoping to help ease your mind and help in a difficult situation.

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Jennifer & David in Delta
Jennifer & David in Delta
4 reviews Delta, BC

First Review

10/10

Water damage due to backup in pipes

Garburetor backed up and caused flood into our furnace room in the house. Water got into the cement foundation, which in turn caused hardwood to buckle. We had to have the flooring replaced in the Family Room.
Insurance Company contacted Belfor who showed up very shortly thereafter. They were professional, acted promptly and removed all furnishings and accessories to an off-site location. Everything was packed in an orderly fashion. They arranged for cleanup and removal of the flooring within a week. They were attentive to the project and followed up with us immediately if we had any concerns. They were excellent to deal with at this very difficult time for us. In the end, we were very happy with the services provided. I would highly recommend them (but not to mother as she is no longer with us......bad question to use in this feedback!)

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