I phoned Ann and asked her to come to our house for a consultation. I told her I wanted our living room and dining room updated BUT and this is a big BUT I did not want to paint or buy new rugs and I wanted to keep all the pine furniture. I had had a bad experience with the last decorator and never liked the way the rooms turned out. Ann came back with samples and we chose some. However when the fabric came for the couch Ann was not happy with the dye lot and we had to choose another fabric. It took looking at many samples for me to decide. I was very gun shy from my last experience. Once the furniture went off to the reupholster Ann had to once again spend time telling me I would like it and had made good choices. Well the furniture arrived and so did Ann with the pillows and seat cushions for the dining room. She put everything together and we decided I needed more cushions for the couch. Ann took the leftover fabric with her and said the cushions will be ready next week. The room has the updated feel I wanted and I love everything. I found Ann very easy to work with and very willing to go the extra mile to ensure I was happy with the choices. I would very highly recommend her.