Busche Granite Countertops

Countertops
425 Enfield Road Burlington ON
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Countertops
Busche Granite Countertops
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63%

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Reviews by rating (past 12 months)

Reviews for Busche Granite Countertops

Average customer rating:
6 10 (5 reviews)

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Private User
Private User
Private User reviews Hannon, ON
10/10

Kitchen

I had my kitchen , bathrooms, and fireplace done by busche granite, and I could not be happier with their work! From start to finish they were awsome, they worked around my schedual, and the percision of their work was top notch! Those guys in the shop really know high quality work! Very helpful in the selection process too! The seam work is flawless, and the polish is like glass. Thanks busche !

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SBurlington in
SBurlington in
1 review Burlington, ON
10/10

Kitchen reno

We had Busche install quartz countertops in February 2017. Their service was excellent; the installers very professional and knowledgeable; end results were excellent. Very happy we went with this company. Thanks!

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Michelle Edwards in Oakville
Michelle Edwards in Oakville
8 reviews Oakville, ON
10/10

countertop

We just renovated our kitchen and dealt with Bruno. From start to finish he was fantastic. Always available by phone and accommodated our schedule. Even the install was done days ahead of schedule and it looks great. Love the countertop and will recommend to everyone.

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Morgan in Burlington
Morgan in Burlington
1 review Simcoe County, ON
0/10

Bathroom and fireplace

We were very pleased with the work in our bathroom, when we called to have them finish the job around the fireplace they tried to charge us another $250 to measure even though we were told we would not be charged. When we called Annie screamed at me on the phone and was absolutely unprofessional to the point that I would never deal with this company again. It was a very bad end to what could have been a great job.

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Andy in Binbrook
Andy in Binbrook
1 review Hamilton, ON

First Review

0/10

Quartz Countertop

Busche installed the quartz countertop in the kitchen of our new home in January 2014. One year later, the joint between the two pieces has separated and now a sharp edge is exposed. I called Busche and spoke with Nadine who was extremely rude and not helpful. She took no responsibility and blamed the house settling or the cabinets being completed incorrectly. She somehow knew this without anyone inspecting the actual issue. I was told it would cost $250 to have this repaired. Considering this counterop was installed just over a year ago, I expected it to be repaired at least with a discount. I then spoke with other granite business in the area who were shocked that Busche wanted to charge 250. 0/10 for customer service.

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Company Response

Yes this installation was done by Busche Granite through a 5 star builder. Upon calling me this home owner was already upset with the builder and had nothing nice to say. With my many years experience in the countertop industry I tried my best to professionally educate this client. Which I am able to do without going to the job site already understanding the situation. most times a seam separates is when the sub straight shifts pulling it in one direction or another. I.E in new builds when the house settles cabinets, walls, baseboards, etc. can shift which would not be warrantable from the builder or granite provider. To send a service technician out from Busche Granite for a service call the charge is $250 as a standard fee which we were more then willing to provide, normally $500 by many local granite shops. Our end result in any situation is always customer satisfaction. I am truly sorry that the client could not be satisfied with the end results in this case!

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