We got all the windows and one patio door installed by Verdun last June. The installation took more than we were originally told because the crew couldn't get our windows in the truck.
The initial installation seemed rushed and unprofessional. Out of 3 installers that we had only one seemed to know what he was doing, and the other too didn't know anything at all.
After the installation finished and after having paid, we started to find flaws here and there, to the point that we needed up requesting an inspection of the job.
An inspector came and wrote down a long list of things to be replaced, some by the service department, some by the installation one.
Repair day comes and half of the things that needed to be fixed, couldn't be fixed because they didn't have the material or they had forgotten to order a window.
The told us that they would come back in 2 weeks. Those two weeks ended up being a month and again most of the things couldn't be fixed. At this time, the installation crew even broke the window panel of one of the windows that needed fixing
So now we have to wait for them to come again to fix the things they couldn't fix and the ones they broke.
I have talked to some neighbors about the experience and to my surprise I have discovered that quite a few people have gone through this in the past year.
It seems that the company has grown too quickly all of a sudden and out of the crews that are out there some are really experienced and some don't know what they are doing.
I know I definitely got the short stick here.
I definitely not recommend Verdun.
- Company Response
Thank you for taking the time to us know about your concerns. Completing your installation is an absolute priority for us and we are having our Installation Manager perform a walk through of all work completed to date to make note of any and all deficiencies and identify what work needs to be done so we can complete all work on the next visit to your home. We do not want to take up any more of your valuable time and we thank you for your continued patience as we approach the completion of the work on your home.