Verdun Windows And Doors

After the September Tornado we experienced in Ottawa, Max & Verdun came through big time!! We had windows installed before the first snowfall. Crew was great (Jesse & Liette). All the companies were catching up from the Green Ontario Ford Gov't deal with the fall deadline. Verdun definitely sorted us out looked after us. We then started the process in February of getting our siding booked and done with Verdun. Not their specialty by any means and that showed up clearly with the office. The installers who spent three weeks at our house did an absolutely fantastic job. Jamie & Kevin worked every day getting set up before 8am and cleaned up before they left. We have kids and job site cleanliness is important. They were always polite and professional, even when my kids were probably right in their way after they got home from school!! Great guys.... Fantastic job and excellent final product. Our house looks amazing because of these guys. As for the office support. Frankly, It needs work!! Jacob jumped on a few grenades that I handed to him, and got us squared away. I received a call from the office and was told that the job was going to be delayed for a "couple of weeks as there was no Canexel available", which more accurately put was 5 Weeks and the crew that was assigned to our project had actually been overbooked. I called a local supplier who had loads of our product instock and then proceeded to drive out to Vars to see Jacob in person. He managed to get things sorted out to my satisfaction, and corrected his co-workers "miscommunication"! I understand that things get hectic booking crews and jobs, but it is very simple... don't be dishonest with the customer!!! Overall, we are satisfied. With the workmanship and professionalism of the installers we are ecstatic. My advice, advocate for yourself and stay on top of "your" project. Requesting Jamie and Kevin wouldn't hurt either!! Although you are paying the professionals to get it done, so are lots of people. Companies can get bogged down with too many clients. Don't whine and get angry, be reasonable and firm. It's your house and your money. It's the companies job to be ethical and fair. For the record, I have ordered two more doors and requested Jamie and Kevin again!! Enjoy the summer. Regards. Steve.