We had an awful experience with Verdun and will never be hiring this company again and highly recommend you don't either!
In short, we ordered front and back doors in December, 2016. It took them until February, 2017 to cash our deposit despite numerous inquiries. They also had to return to our home in February to re-measure both doors - so they didn't even order our doors until at least February.
Finally we received an install date in May, 2017. The crew showed up and we had no problems with the back door but the front door was the wrong door AND didn't fit (despite measuring twice). By the time they discovered the door didn't fit they had already destroyed our original front door. So they installed a temporary door and slapped a 6" piece of crow molding at the top to plug the gaping hole. The insulation and doorbell wires were all left exposed while we waited for our door to arrive.. again.
We were told they would re-order and it would take 4-6 weeks.
Finally were told our door had arrived and would be installed in September - 20 weeks later and 14 weeks after their longest ETA.
Throughout this whole ordeal we had terrible service and poor communication from Verdun. They constantly gave us excuses and blamed their suppliers for the late deliveries. They provided no compensation or even an apology for this terrible service.
- Approximate cost of services:
- $3,000.00
- Company Response
Hello. Obviously we did not put our best foot forward during this installation and we would like to apologize for that. Could you kindly contact Alec Bigras, our Sales Manager at (613) 443-2694, we would like to investigate this further as we cannot identify you without a name. We definitely value our customers much more than this ordeal indicates and would like an opportunity to make it up to you. Thank you.