Marshall Roofing Ltd

Roofing
12552 133 Street NW Edmonton AB T5L 4R5
Write a Review
Write a Review
HomeStars
Roofing
Marshall Roofing Ltd
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

51%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Marshall Roofing Ltd

Average customer rating:
5.8 10 (8 reviews)

Sort by

Luke_F in Sherwood Park
Luke_F in Sherwood Park
1 review Sherwood Park, AB
0/10

Poor quality installation led to loss of shingles after 5 years

Marshall roofing installed the roof of my five year old house. This winter I started loosing a significant number of shingles, and when I got onto the roof I found the situation shown in the photograph. When I approached Marshall Roofing to repair their shoddy work they claimed it was not covered due to being wind damage. None of the other roofs in my neighborhood experienced such damage, which indicates that Marshall's installation was substandard. Furthermore, when I did call to determine if they would repair the damage they took so long to get back to me that I almost missed the opportunity to repair the damage due to the inevitable snowfall. The final insult to the injury was that Marshall Roofing attempted to charge me $250 for the privilege of repairing their shoddy work.

The take home message is: If Marshall Roofing installed the roof on your new home, find the time to inspect it because they don't do high quality work.

Was this review helpful?
Company Response

Hi Luke, our standard service fee is $250.00 we do not mark up our repairs during the holidays like many trades do, and we would have been happy to come out and repair it for you, as your roof was exposed. However, wind damage is not covered under "workmanship" warranty, and we did require payment. The shingle manufacturer will have a wind warranty, however i believe you are the second or third owner of this home, so you would have had to have the previous owners transfer that warranty to you. We contacted you in a timely manner and were more than willing to help you out, despite your hostility. And please note, we will not be bullied into doing a free repair because of the threats you made to my company via email - and i quote "If you feel that significant negative press is worth the $250 then I don't really want to rely on your organization for a repair since you clearly are not interested in the satisfaction of one insignificant customer."

Susan in Edmonton
Susan in Edmonton
1 review Edmonton, AB
8/10

Very Satisfied

The person that did the quote went out of his way to come to my work for a signature on the paperwork. They started on a Friday, ensured that the roof was closed up for the weekend, returned on Monday and completed the roof. They did a great job, looks very good. Clean up was thorough. Would recommend them to others. The new financing company they use has very reasonable rates.

Was this review helpful?
Company Response

Thank you for your review!

Winnifred Stewart Association in Edmonton
Winnifred Stewart Association in Edmonton
1 review Edmonton, AB
10/10

Roof

Very professional. Brought samples to choose from and walked around the home to indicate where they would put supplies needed. They were done in no time. Efficient, fair priced, quality work!

Was this review helpful?
Company Response

Thank you for you review! We always love doing work for The Winnifred Stewart Association.

Norm from Edmonton in Edmonton
Norm from Edmonton in Edmonton
1 review Edmonton, AB
10/10

Roofing Job

Had previously used Marshall Roofing for House in St Albert so when current house needed work we obtained estimate from them and from Another well known roofing company. Both have a good rating from the BBB and have been in business for a long time. Marshal's crew were as quick as the weather and safety allowed and left the yard in spotless condition. The crew was hard working, efficient and courteous and went well beyond the contract by doing a couple of other small jobs while up there that were not strictly required. Most importantly, the final bill for exactly the same shingles and optional materials as Alfs was $4,000 less, I could not believe the difference in cost.

Was this review helpful?
Louise from Morinville
Louise from Morinville
1 review Morinville, AB
8/10

roofing - reshingled

This company did an excellent job! We would highly recommend them. They were done in a timely fashion. We like it. They are very efficient. they cleaned up really well before they left.

Was this review helpful?
justin from Edmonton
justin from Edmonton
1 review Edmonton, AB
2/10

reroofing

Not professional.
They gave us the run around when their crew didn't show up when they were supposed to. Then we spent the rest of the days that they were here trying to track them down as they were continually going on "break". Usually there were two guys at most on the roof at any given time.
They left a mess,,,shingles, nails and cigarette butts.
They did not put ice shield on one part of the roof.
They left a hole uncovered where a pipe enters the roof.
Given the the lack of professionalism, we are concerned about the workmanship. I guess only time will tell.
They said they sent their best crew.....

When I addressed this with the company, no one got back to me.

Was this review helpful?
Louise
Louise
2 reviews MORINVILLE, AB

First Review

0/10

Marshall Roofing, Edmonton

We bought our shingles from and hired Marshall roofing to re-shingle our roof and the shingles started to curl after 2 yrs. They wouldn't stand back of their product they were selling.

Was this review helpful?
Company Response

Hi We are Hometech Windows and Doors, Not Marshall Roofing, you wrote a review for the wong company.

Stacy in Edmonton
Stacy in Edmonton
2 reviews EDMONTON, AB

First Review

8/10

shingled our new garage

We built a new garage last year and Marshall Roofing shingled our garage roof. They were very professional and fast. They cleaned up the work area and we will get them to come and reshingle our hourse this summer.

Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Roofing pros in Morinville?