Other tech diagnosed the gas valve on 2 yr old York furnace had failed. Policy is to charge diagnostic fee even if under warranty. Reason for policy, says the owner, is to avoid nuisance calls. This wasn't a nuisance call. Not willing to waive tech diagnostic fee. Turns out it wasn't warranty but needed service. I don't mind paying for service, and if it was warranty they still would have charged me. Tech was great, customer service is not. Why so much hassle over $49? Was not a pleasant way to spend my day, freezing cold and arguing with owner over fairness of policy. Could have been avoided all either of us had to say was "if warranty problem, no service charge." Oh well.
- Approximate cost of services:
- $49.00
- Company Response
We have a stellar 7 year history of Customer Service and receive many compliments regarding ZERO inflation on our diagnostic fee in the past 7 years. And yes, if we have installed your furnace for you and it breaks down in the first year, you do not pay a cent. If it breaks down after the first year, a diagnostic fee is assessed and everything else is covered under parts and labour warranty! Industry Standard!
Action Furnace Inc
Fixed Right or it's Free
https://actionfurnace.ca/
Calgary 403-288-4004
Edmonton 780-970-2777