Action Restoration Ltd

This company was sent by my insurance company to fix damage to our roof which caused leaking, and water damage to the interior of my home. If I had my time back I would have slammed the door in their face and demanded my insurance company send someone, anyone, else over.

Two years since the damage occurred, I am finally, somewhat close to having the project finished, but, still cannot say that I am happy with the results.

After their first attempt to repair and reshingle my roof, the very first rainfall caused leaking worse than what had prompted the initial claim to my insurance company! They eventually managed to get that under control a few weeks later.

The interior damage repair has been beyond a nightmare! I had huge gaping holes in the drywall of my ceiling and walls for almost an entire summer. Once their drywall and paint people finally came to get the job done, they did such a poor job, I've lost track of how many times I had to get them back to fix that sloppy work. In addition to the inconvenience of these multiple trips with wet paint and plaster in my house, I got the bonus thrill of getting to clean up after them, as they didn't feel the need to do that!

The flooring person they sent over used brute force to try to remove a slightly raised tile, which, of course, caused the tile to crack and, since we didn't have extra tile, necessitated the entire bathroom floor to be done.

If I'm being honest, I have to, sadly, say that my house now looks worse than when they started their work here; something that should never be the case with restoration or renovations. I'm sure that in order to list my house for sale (as we plan to in the near future), I will have to pay someone else to come in and clean up all the poor quality 'loose ends' they left here.

Between the shoddy work, the poor communication (both internally and with us), and the ridiculous time frame (two years!!) that it's taken to complete this job, I would never, ever recommend this company to my worst enemy!