Ami Electronics And Repair Service Inc.

Electronic Repairs
115 Richmond Street East Toronto ON M5C 3H6
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Electronic Repairs
Ami Electronics And Repair Service Inc.
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89%

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Reviews for Ami Electronics And Repair Service Inc.

Average customer rating:
9.4 10 (89 reviews)

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Ramiro in Toronto
Ramiro in Toronto
14 reviews Toronto, ON
10/10

Found parts for a nine year old Sony LCD TV

Oscar was amazing. Came to my house and picked up my TV which was broken by my kids playing swords. Oscar was able to source difficult parts through other TVs and returned my TV in working order.

Great service and very responsive. Highly recommended.

Approximate cost of services:
$550.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you

Debbie from Scarborough
Debbie from Scarborough
16 reviews Toronto, ON
10/10

PVR Repair

I am so happy I found Oscar. My PVR suddenly stopped working and all that Rogers could do was to tell me to buy another one. Since I wasn’t inclined to fork out $500 + for a new one as well as lose the 100+ shows I had on my PVR, I went online for alternatives and found Oscar. When we spoke he was up front to advise that my unit may not be fixable, depending on the problem. If it was a hard drive problem I would be out of luck but fortunately it was a power / electrical issue. My unit was fixed within a day and he saved me the cost of a new unit. I recommend and will definitely use Oscar's services again. I could tell he really enjoys his work which is not something you say for most people these days.

Approximate cost of services:
$185.00
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Company Response

Thank you

dmbooks in
dmbooks in
3 reviews Toronto, ON
10/10

TV repair

I called Oscar about a Toshiba TV that had sound but no picture. He picked it up the next day, told me what he thought the problem was and gave me an approximate price to fix it. He said he would call the following day to confirm, which he did. He fixed the problem and returned the tv the next day. Oscar was extremely professional, very helpful and the service was fast. I wouldn't hesitate to recommend him. Thanks Oscar.

Approximate cost of services:
$200.00
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Company Response

Thank you

Warren in Markham
Warren in Markham
13 reviews Markham, ON
10/10

Repair old Sony Video 8 Handycam

I contacted Oscar to repair my old Sony Video 8 Handycam. I dropped off my Handycam at his store and he would contact me later with a free estimate. A received a call back within a few days and told him to repair the Handycam since the price was reasonable. I picked up the camera and satisfied with the repair and 1 year warranty. Thanks Oscar.

Approximate cost of services:
$250.00
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Private User
Private User
Private User reviews Toronto, ON
10/10

TV repair

We emailed Oscar Saturday afternoon to get a quote, he came to our house to pick it up that same day, and had it fixed and brought back to our house by Monday night. His estimate was accurate, he was professional and efficient, and fixed the issue. I really appreciate the home pick up and delivery service. We would definitely recommend AMI and would use them again if needed.

Approximate cost of services:
$270.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Private User
Private User
Private User reviews Toronto, ON
10/10

Audio component repair

Oscar has completed a few repairs for me over the years and his service is outstanding. He is prompt in responding to emails/phone calls, provides delivery and free estimates. More importantly, he performs quality work that is guaranteed. Ami Electronics is my only choice for electronic repairs.

Approximate cost of services:
$300.00
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robert in Toronto
robert in Toronto
1 review Toronto, ON
10/10

Wireless HD video transmitter

I had a video transmitter with a burnt out power supply. Oscar came by to pick it up, a few days later he gave me a quote and a few days after that I had it back and working like new. Oscar was friendly and offers a great service at a reasonable price.

Approximate cost of services:
$135.00
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Mags in Toronto
Mags in Toronto
1 review Toronto, ON
0/10

Projector Repair

While renting my furnished condo, the home theatre projector stopped working. After reading the great reviews about AMI electronics, I asked my tenants to take the projector there for repair since I was out of the country at the time, which they did on March 4, 2016. The estimate came at $350 for a broken power supply and when I called Mr. Oscar he said it will be ready in a couple of days. While the projector itself is not worth more than $400 and the estimate was a bit steep, having just bought two new lamps for the projector, and not wanting my tenants to stay without home entertainment system, I decided to go ahead with the repair. As promised, couple of days later they got the projector back, however it was still not working. They sent the projector back to the shop and the diagnosis was that there’s something wrong with the motherboard which needs to be replaced. I called Oscar and he said he needs to order the part and it takes time and “don’t worry it will be fixed”. My tenants were going away for a while and when they came back on April 1st, the projector was still not ready. I called Oscar and he said the parts are coming from overseas and it should be here next week. On April 13, I got the following email from my tenants:

Ok, so we just talked to Oscar. We told him that you would call him, as this is obviously your decision and we’re not sure what you want to do- but just want to summarize what exactly happened between us bringing it there in March and now, so you can make an informed decision! We’re a bit annoyed with him, but then again…maybe he didn’t do anything wrong. This is just how we see it.
-We called, he picked it up. Said he’d ordered the right part (the problem was the power supply) and it was fixed, charged you 350$ (approx.) and returned it to us right away…like within 2-3 days.
-We called him right back and told him it still didn’t work. He basically didn’t believe us, we had to explain that the exact same thing was happening, then he came back to pick it up again.
-Called us back 1-2 days later and said “you’re right, it doesn’t work!” and that the problem was something else, which he needed to order more parts for. We don’t think we asked for a time estimate, but also didn’t expect it to take 3 weeks… -I called last week (as did you) and he said he was still waiting for parts and it would probably be fixed by the weekend
-Called him again yesterday (Tues) and he said he’d just received the parts half an hour ago, that he would fix it that night, and drop it off today.
-He just called to say basically it can’t be fixed unless he orders a new motherboard...which is confusing because that’s what we thought we were waiting for this time. He said it could cost about 500$. He said he wouldn’t charge for the labour, but would charge for the parts. Otherwise, if you decide you just want the projector back unfixed, he would refund 50% of the cost you paid.

It’s kind of our opinion that you shouldn’t have been charged 350$ to begin with, for the wrong part…that he probably could have done a better overview and you could have agreed to the right costs/risks beforehand. Or that you should at least be able to see the receipts for the parts he ordered and check the prices…I don’t know. All just seems a bit weird. Then again, if this is how it normally works with repair services, then maybe it’s fair. Either way it’s totally up to you, we’ve been super nice to Oscar and he’s been nice to us, so there’s no problem there…but if it was our money we’d be a bit skeptical, so wanted to let u know all of this!!

Hope that helps. Sorry that was such a long email! Oscar is expecting your call, so just let us know once you’ve spoken with him (or he can call us) and we can either pick it up or do whatever you need us to do, no problem!

Naturally I wasn’t thrilled. It took more than 5 weeks, $350 and still the projector is not fixed and now I have to pay another $500 and I have no guarantee it will be fixed this time around, plus I had to compensate my tenants for the time they stayed without a projector, due to the delay in fixing it.
I called Oscar and he explained that some other part needs to be ordered and it will take about 3 weeks since it’s coming from overseas and it cost around $570.
I explained, in the nicest way possible, that it’s not fair to give me wrong estimate on both price and time, charge me $350, ask for $570 more and take 2 month (5 weeks + 3 weeks for the new parts) to fix it. He got really defensive and said he had to spend time and money fixing it and it’s perfectly fair and “read my reviews” and if you think it’s not fair, you can post whatever you want online. He went on about how he fixed it and that he have two “witnesses” that it was working when he gave it to my tenants but they somehow broke it (although the projector behaved exactly the same way after the supposed “fix” as before the fix, which is shutting off on its own after few seconds, so obviously it was not repaired). He said if I don’t want to continue with the repair, he can refund 50% of the initial estimate and called it “refuse to fix” charge. When I explained that I didn’t refuse to fix based on his original estimate, and I shouldn’t pay for his failure to diagnose the problem (twice) and I request full refund, his answer was: “I’m busy here and there’re people waiting, so think about it and call me when you decide what you want to do” then he hung up on me without waiting for a response.

I’m not sure what to think of Mr. Oscar business practices, work ethics, manners or technical abilities. He scores very little on all fronts as far as I’m concerned. On top of not fixing the projector, delaying me 5 weeks, and charging $350, his website claims the following, under “policies” section:

• Estimate provided is final and cannot be changed even if cost of repair to AMI is greater than estimate amount
• All requests for repairs require a deposit from $20 to $100.
• Deposit is returned to the customer if a repair is not feasible.

Trying to salvage as much as I could, I asked my tenants to get back the projector with whatever refund they could get, which they managed to do with a refund of $190 (54% of the original estimate)

Legally, the consumer protection act of Ontario allows for a max of 10% extra charge over the original “written” estimate and it requires that if the estimate itself cost any money, it must be disclosed to the customer before the estimate is done. Unfortunately, I didn’t ask for a written estimate from Mr. Oscar.
Looking closer at the reviews at homestars, I found complaints similar to mine (Item not repaired after multiple tries, deposit not returned): “LCD TV repair” at https://homestars.com/companies/2592645-ami-repair-service-inc?review_page=6 and “CD Player Repair” at https://homestars.com/companies/2592645-ami-repair-service-inc?review_page=4 and “Electronic Repair” at https://homestars.com/companies/2592645-ami-repair-service-inc?review_page=8
More digging and I found two official complaints on Better Business Bureau http://www.bbb.org/kitchener/business-reviews/electronic-equipment-and-suppliers-service-and-repair/ami-electronics-in-toronto-on-1179277/complaints with the same theme (item not fixed, deposit not returned)
The above could suggests that Mr. Oscar's business is less than reputable and the positive reviews on Homestars or google could very well be fake. In response to the “CD Player Repair” review, he boasted that he have “over 1 million satisfied customers in 40 years”. This works out to be 69 repairs per day, every day for the past 40 years or one repair every 8 minutes. It also means that Mr. Oscar made over $100 million during his career, assuming a meager $100 per repair. This leads me to believe that Mr. Oscar is either delusional or possess some super-human powers. I really doubt the latter and as such, in addition to this review, I will be filing a complaint with the BBB.

Approximate cost of services:
$350.00
1 of 2 people found this review helpful.
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Company Response

I've been working in this business for 40 years, and we always get positive reviews. Along the way, there may be a slip up. However, this doesn't mean we didn't put our best effort into the job. This isn't merchandise, we cannot simply return the product back. We spent lots of time on this project and we told the customer that it would only be fair. The customer even agreed to this, because it seemed rational. We spent money on many parts and spent a lot more time than usual investigating the issues.

This unit had a fixed cost of $350 we returned it the next day, and it was working. We spent time and parts on this unit. We told him it may cost $600, and we told him it isn't worth repairing since it's too costly. We then settled on a 50% refund and they agreed.

It isn't right to give a business terrible reviews after something has occurred, yet has been settled and agreed upon.

Chris Weisdorf
Chris Weisdorf
17 reviews Oshawa, ON
10/10

Complex portable heater repair

I've had Oscar fix something for me before- a very sturdy cordless phone that went bad. It wasn't a big job, but he performed it quickly and effectively.

This time I got into some real trouble when my portable EdenPure GEN3 heater broke down after 5 years. The American company left me in the lurch, telling me no service dealers were in Canada and that no parts could be ordered to a Canadian address (despite selling it to me in this country).

Fast forward to my actually getting the part I *thought* I needed... then having Oscar diagnose the problem as something completely separate. I returned it, then ordered another part... and had to do that yet again for the 3rd time. A perfect storm of circumstances, which Oscar charged me a very reasonable price for.

Needless to say, I very highly recommend Dr. Oscar for any appliance jobs- simple or complex. He went the extra mile for me and I won't forget it. He is the very best you'll ever find and is a life saver. Extremely valuable on several different levels. Hopefully the next time I go to him, the job will be somewhat easier than this one was!

Approximate cost of services:
$260.00
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George from Newmarket
George from Newmarket
2 reviews Newmarket, ON
10/10

Docking station repair

Although it couldn't be repaired because the main board was fried (Oscar said it would be cheaper to buy another) , he was a very knowledgeable, and easy to deal with. I would definitely use Oscar again.

Approximate cost of services:
$0.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Ami Electronics And Repair Service Inc.

379 Shuter St Toronto ON M5A 1X3
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