Porky's BBQ & Leisure

BBQ Equipment & Service
1055 Sarnia Road London ON
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36%

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Reviews by rating (past 12 months)

Reviews for Porky's BBQ & Leisure

Average customer rating:
4.3 10 (6 reviews)

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Sophie  in Delaware
Sophie in Delaware
1 review Delaware, ON
0/10

Not happy with your service

We got a bbq and it was to be hooked up but thay didn’t have the right part so they left it and said we will have to pay 89 dollars for them to hook it up I think that it should be up to them not very happy

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Jenny from London
Jenny from London
1 review London, ON
10/10

Barbeque

I was out of luck when it came to finding a decent barbecue of a good build quality. I had been to many local stores and they just didn't really have anything that stood out to me. I then went to Porky's and they had a medium-sized selection of higher quality barbecues that were also visually appealing. It may have not been the largest variety, but the apparent durability of my purchased barbecue makes up for that. They delivered my new barbecue, and it works brilliantly.

Thank you Porkys!

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Frank from London
Frank from London
1 review London, ON
10/10

New BBQ

I purchased a BBQ from Porky's just before Christmas. I was informed at the time of purchase that the grill was back-ordered and it would not be in stock untill early 2013. I was a little dissapointed as I wanted to use a BBQ for New Years eve. The sales man said that Porky's would drop off one of their rental BBQ's free of charge so I could grill at my party. They dropped off a large comercial grill and left it for me to use untill my new bbq came in. Once my Weber was in stock they called and switched out the loaner for the new grill. I thought customer service was dead, I will only shop at Porky's for any BBQ and fireplace items I may need from now on.

Thank you,

Frank J.

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Jason Wein in Exeter
Jason Wein in Exeter
18 reviews EXETER, ON

First Review

4/10

install of gas fireplace

This place used to be the best - the techs were great and very knowledgable. But my most recent experience with them will likely be the last (of many). The tech didn't seem to know what he was doing - referring to the install manual and stepping outside to call in for assistance continually. The end product looked and functioned ok but I am not confident that it is correct. Too bad because they used to be the best.

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harold in LONDON
harold in LONDON
1 review LONDON, ON
1/10

BBQ purchase

purchased a bbq , which had a door damaged in shipping , brought this up and was rebuked that it happened while in their care . no followup, i went elsewhere and had it resolved. would not recommend.

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Lori  in London
Lori in London
2 reviews LONDON, ON

First Review

1/10

Install a Retofire Gas insert into Fireplace

We found the product we wanted was only carried by one local supplier. They seemed friendly and knowledgeable. We made an appointment for an in home quote provided by George. He said that they would have to raise up the bottom of the existing fireplace with cement but aside from that it would be an easy install. The installer arrived and proceeded to lay down some bricks upon which he put a very small shelf of cement board that the insert would sit on but only just. I asked about the cement and he told me it would take too much time and this was better. (The place collects dust and small toys. It is not better.) When everything was together he gave me a quick tutorial on how things worked. The decorative gill tipped over a couple times during this and I asked if it was supposed to connect to the front of the unit. He said no. Recently I went to clean around the unit and the grill tipped over again. I checked the parts thinking it should connect. I got out the installation manual and found that in fact it did connect. I then went to take the glass off to clean and turned off pilot light and wanted to turn the gas supply off to but found the supply shut off didn’t turn to the off position. I attempted to call and got voicemail indicating business hours and to leave a message for George. I really wanted to ask about this before my children came home so I called back to speak to whoever was available and George answered the phone. He thought it may be an emergency because my number came up twice. When I explained why I had called he said he didn’t see why I should have to turn the gas off for cleaning. I said that should I need to turn the gas off though I should be able to and I thought this was there for safety. He said it wasn’t an emergency and that they were closed for inventory. He told me he would check his messages when they were open again and get back to me then. I felt as if he was annoyed that I bothered them about this. I wouldn’t have called back had I known they were closed but that was not mentioned on their voicemail. I am very unhappy with my overall experience and feel that after my initial purchase I no longer mattered as a customer. Lastly, aside from finalizing payment, the company never once contacted me regarding my experience, my satisfaction, or about any required (or suggested) service for our purchase.

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