I phoned Jack's to ask for repair on our washing machine when another repair company failed to show up for the second day in a row. Jack gave me advice over the phone and fixed the problem!!! He could easily have told me it was my pump that needed to be replaced (as the other company did) and charged me for service and the part (the other company gave me an estimate of $250+). I am so impressed by his honesty. I will be using him for all of my repairs in the future and I will be recommending him to friends.