Pinevalley trim Has been Penguin basement dedicated supply for the past 6 month. Great company to deal with and great customer service from Neil to his drivers...they are the best.
We appreciate the kind words. We work hard to service our customers and go above and beyond.
Company did not update their website as they have changed location. I drove to their old location and had to call them to get the new address. They first made a mistake with charging me more on my bill which they did credit back, then they did not delivered my material on the date that I had specified. On top of that, once the order was delivered, the delivery guys wanted to leave without verifying shipment, it turns out they were missing some baseboards. They had to return the following day to delivery the rest. I left a message for the company to speak with management, I still have not received a response. Poor customer service, I will not shop here again.
We are sorry that you had a bad experience with us and that there were issues with finding our new updated address. We've reminded our drivers to always check orders when being dropped off for accuracy. I'm glad to hear that we were able to get you the missing baseboard the next day and complete the order. We hope that given the opportunity we can serve you with better service.
Needed new interior doors, knobs & hardware, found Pinevalley. Fantastic product and service! Ahmad Hameed was our sales person & boy does he know the product they sell. We purchased 10 doors from Pinevalley & we are very pleased that we did. Our doors were cut too fit perfectly & they do. The doors we chose are all solid with the exception of the two bi-fold. They look fabulous!! Very very happy!!
Sincerely: Suz-Ann - in Mississauga
Pine Valley Trim & Doors is an excellent source for moulding material. They had many MDF profiles I could not purchase from big box stores and other trim suppliers. I highly recommend them for sourcing MDF trim. The price was very competitive as well.