I am disappointed with Plato Superior Roofing.
The timeline to re-roof my home was well past expected time to get the roof and gutters done. When they did get it done I felt it was the B team that was sent to do the job...on one weekend day there was only one worker on the job...working alone from heights.
Once the work was complete the gutter was dripping from 3 locations. They had to come back but even after that it still leaked onto the concrete at my front door. My neighbour had this exact situation and slipped on the patch of water that accumulated and froze and
broke a bone. I do not want this to happen to my wife.
My take...poor management, pushing workers too hard, too much business so they treat small Customers like myself like second rate Customers. It seems I am not important enough to respond to. Now with winter here the last gutter leak will not be resolved until spring, if at all.
With the benefit of hindsight I should have chosen another company that offers 100% Satisfaction Guarantee and is a Certified IKO ShieldPRO plus+ Professional Roofing Contractor. The company I am referring to phoned 2 or 3 times to follow up the quote they provided, but
I told them I chose a local company...my mistake.
The service after the sale was poor, they were not cheap, the communications was subpar (I have the text messages on my phone),
and the initial quality, mainly the gutters, when not good.
Choose another company.
Thomas
- Approximate cost of services:
- $9,100.00