Built a Home with them in 2016, was a great build. Always answer my questions in a timely manner even years later. Defiantly would recommend to anyone looking to build a new home.
Thank you very much for the great review!
Mason Martin built both our income property home and our new home. They have provided exceptional service since possession, working quickly to resolve any issues that have come up. We would highly recommend them to anyone building a new home!
Thank you so much for the feedback and positive review! We really enjoyed working with you on both of your builds and look forward to building more for you in the future!
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Never build with Mason Martin homes, worst experience ever. Got extremely screwed over, no warranty work being done, just being ignored as a customer. Unethical and unprofessional is the nicest thing I can say.
Mason martin homes talks about integrity and treating clients right a lot. I'm sick of hearing the bull. They don't stand by their product, they don't commit to fixing problems and when you bring a problem to them they treat you very badly like you are being punished. I would never recommend them. They will do anything to avoid dealing with a problem. We have water coming through our ceiling they forgot to install plugs and switches that we paid for and we have drywall issues through the house. You don't want this to be happening to your new home and have no one to turn to. What is your response to our review mason martin homes? You have one for the people that praise you so why not for anyone with a problem?
Love the house but follow up care was extremely poor. They do not respond to emails or return phone calls. Recently found out that they forgot to get a permit signed off on the house. House was built 7 years ago. I only found out due to a caveat from the City. No response from Mason Martin on that. Inspector came and said it could be signed off and to contact Mason Martin. Its only been a few months and no response as of yet.
We have built 2 homes through Mason Martin and have been, overall, impressed with their company. Our biggest complaint after both builds was the lack of follow-up care once we took possession of the homes. Everything is left to the responsibility of the home owner.
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Title - Another Happy Client!
I decided to use Mason Martin Homes after a friend recommended them. I was so confused by all of the options there were for builders in Red Deer. I decided to trust my friend's recommendation since her home turned out so nice. I am so glad that I did! I found that I got excatly what I wanted in the end. The designer and staff all worked with me me so that I would get what I want while still staying within my budget. This process took some time but they wanted to make sure that I was happy before starting construction so they were willing to take the time. they didn't dismiss any of my concerns no matter how minor. I felt taken care of. I had talked to tohers who have built with otehr builders and I have heard that this is not common. Most other builders just want to sell you 'redo' house plan that had already been done many times before. None of them were quite was I was looking for. I wanted a customized home that was designed for me and my lifestyle specifically and at a fair price. I just couldn't be happier. Thanks Mason Martin Homes. I would recommend them to anyone looking to build a new custom home. It was a fantastic experience!
Your Welcome! Just Remember if you recommend a friend make sure you tell us because we will give you $1000!! We are really glad you are happy with your new home!