Capilano Glass & Screens Ltd

Mirrors & Glass
1607 Marine Drive North Vancouver BC
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Mirrors & Glass
Capilano Glass & Screens Ltd
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80%

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Reviews by rating (past 12 months)

Reviews for Capilano Glass & Screens Ltd

Average customer rating:
8.6 10 (7 reviews)

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Private User
Private User
Private User reviews North Vancouver, BC
10/10

Window screen

Great job done with Cap Glass: great service, fast, friendly and professional same time. I have had custom made window screens done with a great suggestions from the staff. The final product is excellent and functional. It took only week or two for job being completed. Highly recommend this business.

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Shadi in North Vancouver
Shadi in North Vancouver
1 review North Vancouver, BC
10/10

6mm Tempered Guardrail Glass

Capilano Glass would have got 10 stars from our family if that was possible. The customer service is very professional, extremely helpful and knowledgeable in the industry. The price of the tempered guardrail glass came out very reasonable, cheaper than all other competitors we received a quote from. We are very satisfied working with Capilano Glass and we recommend them to all individuals, friends and family and trade as a whole.

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Private User
Private User
Private User reviews North Vancouver, BC
10/10

Repair of two glass insert interior doors

They did an excellent job at a reasonable cost. Doors taken to them and then picked up.
I did not get the "ready" call I expected and had to call them. There was a bit of a problem tracing the order. I suggest noting the names of a couple of people for call back if you are into anything complicated with them. Shelves, table tops and shower screens have been no problem in the past.

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Tori from North Vancouver
Tori from North Vancouver
1 review North Vancouver, BC
0/10

WIndow Screen and AC Plexi Installation

truly hope everyone reads this review prior to considering the services of Capilano Glass. I have never received such poor customer service from a company than I have with Capilano Glass. I was looking to get 3 screens and a plexi-glass insert for my AC unit installed to my condo. After several friends and family telling me what a great experience they had with Capilano Glass we went ahead and contacted them.

July 22nd 2015--Capilano came in to measure our windows for the screen and AC unit (or i thought he measured the window for the AC unit). The gentlemen taking the measurements was great and extremely personable (great service so far). He informed me that Capilano Glass would call me with the quote and we could move forward from there.

July 24th 2015--I had not received a call from Capilano yet so I took it upon myself to call them. The individual I spoke to apologized for not contacting us and informed me of the price. I told him to go ahead with the screens and AC unit. He informed me we would need to bring in the receiving ends/window unit of our AC for the plexi-glass unit.

July 26th 2015--My boyfriend went into Capilano Glass to drop off all the window pieces and the two circular end connectors for the AC hoses. The lady told him she was not sure where our work order was but recalled seeing something about needing measurements for the windows. To which my boyfriend explained we already had measurements done and was confused as to why she would say that.

July 29th 2015--I had not heard from Capilano Glass on the status of our order so I called to follow up. I was informed that the screens were all completed but they were waiting on the plexi to come in and be made.

July 31st 2015--I called again to follow up on the order and was taken aback by what I was told. The lady on the phone explained to me that they were waiting on us to measure our window for the AC plexi-glass. Obviously frustrated with the fact I had called 3 times and my boyfriend had come in person that this was never once communicated to us. To which she said the notes on our work order read "clients to take off cardboard and measure window" In order to expedite things I asked her what I needed to measure so we can get this done and installed. She did not know what was needed to be measured and put me on hold speak to an installer. Upon returning to the call she informed me I could not do the measurements as "all windows are different and may need specific alterations in measurements". Long winded story short, they sent out a gentlemen to measure our window that day and we were promised a completion day of Tuesday August 4th.

August 4th 2015--I once again called Capilano Glass to find out what the status of our order was and when we could expect the installation today. The lady on the phone (different than Saturday) had no idea what I was talking about and I proceeded to explain all the above to her. After a long discussion on the phone they finally booked an installation between 2:00 and 4:00 pm.

August 4th 2015-- The gentleman doing the installation was great, he did an awesome job but unfortunately when screwing in the AC hose receivers the plexi cracked. He installed the wall hooks and explained they will remake the plexi piece and all I would need to do is pick it up and can easily install it myself.

August 5th 2015--I called Capilano Glass to see if the plexi was fixed. Once again our work order was MIA o the lady had no idea what I was speaking about. After putting me on hold she informed me the AC piece was in fact complete and I could come by and pick it up anytime.
- A few hours later, I completely different lady called and left a voicemail saying the plexi was ready for pick up.
- I picked up the plexi-glass unit and received a lackluster apology to the "mis-communication and confusion" (HUGE understatement). They proceeded to give me the plexi-unit and my receipt (yes I paid full price for all of these headaches).
-I go to install my plexi-glass unit. the gentleman was right it was very easy to install and looked great. However, they did not screw/secure the receiving ends for the AC hose's to plexi so every time you went to connect the hose the receiving ends popped out of the plexi glass. Needless to say we spent another night with AC.

August 6th 2015-- I called to let them know the above to which they said no need to screw in the receiving ends and that if the hoses are not connecting it won't get fixed by screwing in the ends. I assured her the hoses connect and there is no issue there but because the receiving ends are not secure they pop out. Finally after a back-and-forth discussion she told me to bring in the plexi-unit to screw in the receiving end.

I DO NOT recommend this company. They are quick to pin their errors on customers, and take no responsibility for their mistakes. Please save yourself the time, and headache and take your business elsewhere.

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Company Response

We are very sorry for your experience. As a well established company of over 40 years - that relies strongly on referrals and long standing repeat customers - we recognize the importance of strong communication and thoughtful service for our customers. We always strive to improve and being provided with critical feedback, such as yours, assists us to do just that. Thank you for taking the time to provide us with details of your experience, so we can better serve you next time.

B. Miller from North Vancouver
B. Miller from North Vancouver
2 reviews North Vancouver, BC
10/10

glass replacement

My son was kicking a soccer ball in the house and managed to hit a glass door in my display cabinet. The piece of glass that needed to be replaced, was an unusual shape. I was able to get the glass cut here and it fit perfectly!

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Pat from Vancouver
Pat from Vancouver
3 reviews , BC
10/10

Glass wall panel

Great customer service with a great price for a large wall mirror cut to specific specifications for a full size bathroom over a double vanity which required several intricate cuttings.
Thank you for a great job that we were very happy to have installed.

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kirk  North vancouver
kirk North vancouver
9 reviews North Vancouver, BC

First Review

10/10

building glass shelf unit in bathroom

Had a difficult space to fit a glass shelving unit and glass backing into. There wasn't one right angle to work with and the space wasn't plumb. Each shelf and the back panel had to be custom cut to work. Capilano cut each piece exactly to the various specs and were very quick.
I had to take two of the pieces back yto be re-cut due to mistakes on my calculations. They were able to trim these on angles down to measurements as small as 1/8 of an inch. They do excellent work.

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