I had the worst experience with this company, even though I have used other cleaning companies as well as private cleaning ladies.
First I was given a quote over the phone as the owner said he is fairly comfortable providing an estimate over the phone. I provided all the details in terms of square footage, number of bedrooms etc.
I was given a quote of 3 hrs max to clean the entire house at a rate of $50 per hour. I was told they need a minimum of at least 1 hr cleaning.
They never showed up at the 1st visit, I stayed home waiting for them. When I called them the owner, Kerry, said one of his staff collapsed and he was with her at the hospital, he said he tried calling me, but I was home all morning and never received his call.
The 2nd time 2 ladies showed up and were not told anything about my house nor what estimate I was given. One of them was very new on the job and didn’t seem to know what she was doing.
They told me they don't touch do TVs, I left the house for a little while and came back home.
I first noticed they didn't dust the blinds in my kitchen (wooden blinds) when I asked them they told me it would take longer than 3 hours if they were to include that.
They have not cleaned 2 bedrooms as I had already cleaned one and the other one was being used for storage. Yet I was quoted 3 hrs for the entire house and they had cleaned 2 bedrooms, if anything this would have given them more time to do the blend or do the dust.
The kitchen was also fairly clean as I had just finished cleaning the cupboards the day before.
I left a message to the owner letting him know that they haven't cleaned as per my expectations: the brush used for cleaning the toilet bowl was left on the carpet, without the holder, while they were cleaning. Anyone who has done even the most basic cleaning knows you do not leave the toilet bowl brush on the floor but in its holder/container
they didn't vacuum under the rugs in both the dining room, the living room and the family room, they never vacuumed in the closet at the entrance: I found dust balls under the shoe rack one day after they left when I reached to get a shoe, they didn't clean the glass door of the closet at the entrance....none of the cleaning I expected was done. I realized the extent of the bad job they did after they left.
I left a message to the owner, who didn’t get back to me.
When I realized Kerry, the owner, was not going to follow up on my complaint I have decided to stop the payment, which was by the way double then what he originally quoted me over the phone.
I wish I had checked the online review and the rating on the Better Business Bureau before hiring them as they received an F and the company isn't even a member of the BBB.