Great experience dealing with HHC! Ordered a fireplace and it was ready for install in a couple of weeks. Brendan was very flexible with the schedule and had the installers over as soon as we were ready. Everything done in a couple of hours and working perfectly, with a tutorial on how to operate everything. The glass on one side of the fireplace cracked due to a defect, but Brendan had a replacement ordered the same day. Replaced in a few days without issue. I would definitely get our second fireplace replaced from HHC. Will post a photo when our reno is complete!