Big Valley Heating & Sheet Metal Ltd

We got a tankless hot water heater about a year ago and the pilot light kept going out. My husband called for service and was not advised of the call-out cost. The service man was here for 5 minutes and basically dusted a part in the unit. We were SHOCKED to receive a bill for $126 and when I called to discuss the bill I was told that someone would call me back. They called back to say the bill stands as is and when I offered my constructive feedback that perhaps they should advise customers of the price of a call-out ahead of time, I was scoffed at. TERRIBLE CUSTOMER SERVICE. We spent A LOT of money on the unit and expect better service. Will not be using Big Valley ever again.