I am concerned that this comment will negatively affect future service from this company as we have relied on them in the past and have received good service, however, this last round has cost us significant money and I feel I need to warn others. We purchased our YORK furnace and YORK ac system from them.
We recently had a YORK air conditioning problem turn into a diagnostic check ($70), they were required to a replace the furnace blower head part ($140) (under warranty), and then the next day they diagnosed the ac compressor was at fault. They replaced the compressor on the ac unit today ($1439) under parts warranty. The estimate was quoted at ($1300) and the repair technician was here just over 4 hours. The price include refrigerant however, even at high estimate of $500 for refrigerant that is $1439- 500 = $939 / 4 = $234.75 per hour for labour.
First, they did not properly diagnose the original problem correctly, but charged us, and perhaps the furnace issue (blower head) caused the ac unit compressor failure which I understand is extremely rare (both technicians said this was a first for them, and it took a week to obtain the compressor part).
I am concerned that my complaint will impact future service as I believe we still have a year left on the furnace warranty and several on the ac unit. I do however, feel that advising the public of this apparent over-charge should not go un-noticed.