Hearth Manor Bbq's & Fireplaces

Bought top of line Town & Country linear fireplace and now it’s broken and useless. I’ve called and emailed Liz, the owner. Liz left me a voicemail once. I called again and an associate gave me their service company who, when called, refused to service Town & Country equipment. Associate then gave me another service company who won’t respond (calls and emails for three weeks!). Very disappointing. We went from being big fans of Hearth Manor to becoming extremely disappointing.