Crystal Bath

Bathroom Renovation
2839 Kingston Road Scarborough ON
Write a Review
Write a Review
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

86%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Crystal Bath

Average customer rating:
8.7 10 (24 reviews)

Sort by

Rhoshe in Danforth
Rhoshe in Danforth
1 review East York, ON
2/10

Bathroom Renovation

Very Disappointed in the quality control. We were told that work would be checked over to ensure quality. Shower-head came out with the pipe from the wall about 1 inch, this was a complete teardown, the installation should have been done right (i.e. tight), instead they come back and use caulking. When I indicate that I don't think that is correct, they indicate they are the professionals. A few months later, I realize that the spout was caulked properly either. Their response is that it must be something I have done. The reason I hired a professional was so I would have piece of mind. I would never recommend this company. I have never felt so strongly about poor service, but after reading some of the other comments I felt I should add to them.

1 of 1 people found this review helpful.
Was this review helpful?
ann in scarborough
ann in scarborough
1 review Scarborough, ON
10/10

kitchen renovation

The family run team of Ann ,Mario and Chris of Crystal Bath was a pleasure to deal with from the design to the demolition to the new installation of our flooring to cabinets and the granite tops and electrical and the drywall work was done on time and very professionly.We would highly recomend this company winners of Scarborough Readers choice Award for Six Years straight.

Was this review helpful?
veronica toronto
veronica toronto
1 review York, ON
0/10

bathroom vanity and floor installation

I have recently had a very disappointing experience with Crystal Bath Walls in Toronto.
It is unfortunate because our project was very small, yet we received the WORST customer service possible.
We chose Crystal Bath Walls because of a recommendation from a friend, and were pleased with the initial service. However, at some point they decided that we were not worthwhile customers, either because we were not spending enough money or because, as customers, we had questions and concerns about our product. Personally, I have worked in the customer service industry for many years, and I could never imagine speaking to customers in the way in which we were. This is not only because of my work ethic, but also in fear that the customer would be unhappy and lodge a complaint against the company or myself. In addition, since when are customers not allowed to question their investment?
Either way it was deplorable the way we were treated.
We ordered a custom-made bathroom vanity and required Crystal Bath's services for installing our floor. Well, the initial measurement was wrong for the vanity, and apparently, I inconvenienced them when I called to correct it. Alternatively, maybe Crystal Bath does not like to be wrong, and does not have the grace to accept making a mistake. When it came time to install the floor there was major miscommunication. At no point, did this company provide any information regarding the preparation and installation for the floor. We were informed after the fact of the mistakes and held responsible for them.
Then the time came for us to receive our bathroom vanity. Not only did they refuse to deliver the vanity to the house, forcing us to take time off work and rent a van, but once we arrived for our product, we were met with condescending insults and rudeness. The owner of the store actually rolled her eyes at me and insinuated that we would not be able to afford the vanity we had already ordered. Although we paid the deposit by personal cheque (which she happily accepted), she informed us, in her shop, that she would not accept a personal cheque again. Regardless of her feelings towards my family, it would have been nice to know that before travelling to the other side of the city, forcing us again, to take more time and rectify the situation. When we were finally leaving with our bathroom vanity, she assured us (although not very convincingly) that everything was included in the package.
This aspect of the project took place around the beginning of November. Once we installed the vanity, we became aware that we were missing a knob for a drawer and a glass shelf for our display tower. I promptly called Crystal Bath and left a message. No response. I called again the next week. No response. Finally, today I got a response and was informed that they were on vacation this entire time. When I asked if she received my message, she said yes but made no indication that she was intending on calling me back. Now I am left to believe that she will actually email the manufacturer and have our missing pieces mailed to us. In my experience, when shop owners are going to be away for an extended period of time, they change their voicemail greetings so their customers are aware of it.

So this is where we are at now, waiting to see if she actually has our missing pieces mailed to us. She gave me absolutely no confidence that our vanity will be complete. In fact, as soon as she heard my voice her entire demeanour changed.
I DO NOT recommend Crystal Bath Walls in Toronto. They are disrespectful and we received, and are still receiving, the worst customer service I have ever experienced. My fear is that they treat everyone this way, but other customers just take it and forget about it. Or, that they only show respect based on how much money you are spending. Clearly, our measly bathroom vanity was not worth their time.

1 of 1 people found this review helpful.
Was this review helpful?
tom in scarberia
tom in scarberia
1 review ,

First Review

8/10

shower

They were professional and did what they said they would. They gave some advice on picking colours which we were quite happy with. They were on time and did a good job.

Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Bathroom Renovation pros in Scarborough Junction?