To whom it may concern,
The purpose of this letter is to express my dissatisfaction with your service. I called your company on October 21st to get a quote to have our 3600L septic system pumped out. The person I spoke with gave me a flat rate price of $225 plus a $95 disposal fee for a total off $361.60 taxes included. She advised me that if anything else was needed she would contact me on my cell. At no point did she tell me that the cost to pump out the septic system would depend on how long it takes to complete the job.
I am quite certain some jobs are completed faster than others, and it all washes out in the end. To suggest I pay your company an additional $125 for "Extra Pumping Time" is nothing short of an attempt to make additional profit on this job. This is YOUR COST of doing business not mine.
You also advised me that everything in the tank was solid. This is totally inaccurate as I had the cover of the tank opened an hour earlier only to observe liquid waste in the tank. I am very taken back in the manner in which your company does business and I will most certainly not be using your services again. I will be mailing out a cheque in the amount of $361.60 as per the price your staff gave me before I verbally authorized this work to be completed.
I recommend in the future that you be more forthright with your customers and advise them that the cost of pumping out a septic system may vary based on the length of time required to completed the work.
- Company Response
The price you were quoted was the correct price however we did not forsee the problems encountered. The solid side of the tank was overfull. We were unable to get a shovel through the solids which included garbage, making it the consistency of concrete. We did our best to remove the contents which took extra time justifying the extra cost.