My husband and I were shopping around for a water softner. After picking up a Kinetico brochure from Costco, I called and spoke with Phil, a Kinetico sales rep. I was impressed that he gave my husband and I the option to meet with him prior to making any big decisions. Phil met us at our condo a couple days after, which was very convenient. He was super knowledgeable, friendly and not pushy at all. Phil knew his stuff and was equipped with very relevant Kinetico information. He answered all of our questions and never made us feel like we had to order on the spot. After chatting about our options and what would best suit our needs, we decided to move forward with the order. The next day Phil confirmed our installation date and followed up a few times before to confirm. The installer, David was punctual, efficient and answered all of our questions with great knowledge. He educated us on our new water softner and gave us tips and advice. Another impressive part was Phil followed up with us a couple of days later to make sure we were satisfied with the installation. About a week later we received warranty information. Furthermore, Phil offered to visit our home to take a look at the softner. He will be visiting soon. Our experience with Phil and David has been amazing and we are very happy with our investment! We will refer to all of our family and friends. Thank you Phil, David and the rest of the Kinetico team! Tina and Rabeah Karram
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- Company Response
Tina and Rob,
It was a pleasure working with you. We endeavor to make the experience of every customer as pleasant as possible. Thank you for your kind words.