Aquareal Water Systems Inc

Water Filtration & Purification
240 Willowdale Avenue North York ON
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HomeStars  >  Water Filtration & Purification in North York  >  Aquareal Water Systems Inc  >  Reverse Osmosis Water System leak
Elwin from Vaughan
Elwin from Vaughan
38 reviews Vaughan, ON

Reverse Osmosis Water System leak

You'll find my earlier review from when I purchased this system back in Aug'2014 (but I only did the review of that in late 2015/early 2016).

The Kinetico K5GX reverse osmosis water system installed under our kitchen sink started to leak in late Dec'15, which is less than two years so I was pretty surprised / disappointed that happened.

However, I was able to get a hold of Aquareal to schedule a service appointment for them to come fix it in early Jan'16.

I was hoping it would be covered under warranty but apparently not since I had to pay about $200 CDN.

They were able to fix and we have not had any further issues since (currently Aug. 5/16).

The thing we did not like was the repair/service technician (although seemed very nice) smelled really bad with cigarette smoke [not body odour issues]. We especially did not like this since we have a new born baby in the house and I'm allergic & therefore sensitive to cigarette smoke. To be clear, obviously the tech did not smoke inside the house.

Even after he left, the cigarette smoke smell lingered in our home.

Approximate cost of services:
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Company Response

We endeavour to maintain the highest level of professionalism. This situation has been rectified and will not be repeated. Thank you.