Corbeil Appliances

Appliance Retailers
2685 Iris Street Ottawa ON K2C 3S4
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HomeStars  >  Appliance Retailers in Nepean  >  Corbeil Appliances
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19%

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Reviews for Corbeil Appliances

Average customer rating:
1.4 10 (48 reviews)

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Private User
Private User
Private User reviews Ottawa, ON
0/10

Beware Corbeil Appliances and Maytag Bravos washer!

Beware Corbeil Appliances Pinecrest Mall and Maytag Bravos washer!!

We were just a couple in our mid 70s. Our old washer and dryer finally gave up and we decided to get brand new ones. Corbeil Appliances is located nearby. We immediately informed the salesman we wanted the lowest price appliances. Oh no he convinced us to get the Maytag Bravos washer and dryer. Highly recommended them. We would save
so much money on water. So many options ...

The first month after purchase we were away most of the time and didn’t use the machines. Next month quickly realized our clothes were still dirty after washing. Soap spots and a smell of detergent still in the clothes. This is because virtually no water is used. Maybe two cups. Top of clothes don’t even get wet. No agitator. Clothes come out badly wrinkled. And they stink.

Decided to visit shop today to request return. Nope, only in first month the salesman Jon Roche tells us but the decision rests with the manager Jay Armstrong. Ha! He immediately says no chance. We have policy you know. Would be laughed at if he asked! He then proceeded to tell us he hears the same complaints about this Maytag washer all the time. Agrees with us that the machine in dreadful. In reply to our suggestion they shouldn’t be selling them he replied he wished they weren’t.

Why on earth would Jon Roche the salesman convince us to buy a machine with so many defects? He was just doing his job was the reply, doing what Maytag told him to do.

Jay Armstrong , manager told us: we should be dividing our clothes into six tiny loads to get them clean (salesman never mentioned this)... washer just functioning as it should, we were given misguided information, manager said he wishes he could just put a blanket over the Maytag and not sell them, hears about the clothes wrinkling all the time, say it it because of spin, too strong. Half the clothes don’t even get wet ... hears this complaint all the time.

And they just keep on selling Maytag Bravos. No problem that customer will be upset and angry that washer doesn’t work.

Asked what they do with machines returned in first month ... sold used. But they can’t sell them used after two months? Used only for a month. No. Too bad for us he said ... as in too bad so sad.

We left the store very upset and dismayed.

All that money spent on a machine the Jon Roche told us was wonderful and no recourse now that we know the washer is defective and never should have been manufactured . There is no way around the water problem. They will tell you to use the larger load option. But this doesn’t work. Machine doesn’t like it and empties.

Jay Armstrong finally says he must try a top loading washer. He has never actually used the machine. Is training just believe what you are told?

Corbeil should be ashamed. Selling highly inferior product to older couple and no regret. No assistance.

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cooked clothes in Ottawa
cooked clothes in Ottawa
1 review Ottawa, ON
0/10

Defective Dryer no help at all!

Bought dryer, Never shuts off. The store refers me to GE after a huge run around. No help at all. They delivered a defective product with no shame at all. They have their money, they are happy. Buyer beware i guess.

1 of 1 people found this review helpful.
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Diane in
Diane in
2 reviews Ottawa, ON
10/10

Delivery of a dryer

We had a horrible experience from a competitor, we cancelled the order from that store, went to Corbeil, bought the same appliance, was delivered next day, with two very professional courteous people.

Excellent service at the store, fast and efficient delivery.

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Allan Hucaluk from Pickering
Allan Hucaluk from Pickering
6 reviews Ottawa, ON
0/10

Don't buy anything at this store EVER

Brand new fridge not working on day 1, called the store and they basically said your on your own with the manufacturer.
They were of no help in getting a replacement fridge.

Buy at this store at your own peril

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Ottawa, ON
0/10

Terrible Customer Service

My mother (in her late 70s) went to the store to purchase a microwave. She wasn't sure what model to buy (was overwhelmed by the selection/options). She also wanted my father to see it (however he has been sick and home bound for a couple of years now). She selected one and after it was delivered to the house the next day, my father looked at it (it was never taken out of the box) and he thought it was too complicated for him. Mom attempted to return it but was advised it would cost her the shipping fee and 20% re-stocking fee (on the regular price not the sale price). The sales representative evidently didn't clarify this with her despite the fact that she explained what she wanted to do. Unfortunately she signed on the dotted line so... Based on many other reviews this seems to be their "modus operandi" and like someone else mentioned in earlier reviews, "I should have read the reviews beforehand and avoid this store like the plague".

1 of 1 people found this review helpful.
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DJC in Ottawa
DJC in Ottawa
1 review Ottawa, ON
0/10

Customer NON-service

Terrible! If you have a problem they will state they are only a "dealer" and they will divert you away to deal directly with the manufacturer with major hassle and wasted time.

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Adrian in Kitchener
Adrian in Kitchener
1 review Kitchener, ON
0/10

This company doesn't but care.

This is a horrendous company to deal with. They took 3 months to deliver a fridge that was supposed to take 2 months (max) to deliver. It was over 1 month after the date they promised. They even told me it would be closer to 4 weeks but was delivered in 12 WEEKS! imagine. It having a fridge for that amount of time. Nightmare to deal with! They make excuses, they do very little to help you out. In the end hey gave me a crappy "loaner" fridge for the last week but that made very little difference.

Also be warned their delivery windows are an entire day. So be prepared to take a day off work in order to have something delivered.

I've been dealing with them for years, but they have now lost my business for life.

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Private User
Private User
Private User reviews Ottawa, ON
0/10

Purchased 3 items

BEWARE! Do not shop for your appliances at this store, we have the worst experience ever!!!
we ordered 3 items, all three were different than what we had agreed to in the store and the store manaer said that we signed for it on delivery and so it's ours now and he won't take it back. They have the worst customer service, they couldn't care less about customer satisfaction. So, save yourself the tremendous amount of stress and shop elsewhere. I tried to contact their head office to have this resolved and for 3 days of leaving multiple messages, no one has called me back. These guys mislead you and don't tell the truth. I regret that I did not check these reviews before i went shopping for these appliance because its pretty upsetting that I am now learning that I am not alone, and many many others have horrible experience with Corbeil.

1 of 1 people found this review helpful.
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