Beware Corbeil Appliances Pinecrest Mall and Maytag Bravos washer!!
We were just a couple in our mid 70s. Our old washer and dryer finally gave up and we decided to get brand new ones. Corbeil Appliances is located nearby. We immediately informed the salesman we wanted the lowest price appliances. Oh no he convinced us to get the Maytag Bravos washer and dryer. Highly recommended them. We would save
so much money on water. So many options ...
The first month after purchase we were away most of the time and didn’t use the machines. Next month quickly realized our clothes were still dirty after washing. Soap spots and a smell of detergent still in the clothes. This is because virtually no water is used. Maybe two cups. Top of clothes don’t even get wet. No agitator. Clothes come out badly wrinkled. And they stink.
Decided to visit shop today to request return. Nope, only in first month the salesman Jon Roche tells us but the decision rests with the manager Jay Armstrong. Ha! He immediately says no chance. We have policy you know. Would be laughed at if he asked! He then proceeded to tell us he hears the same complaints about this Maytag washer all the time. Agrees with us that the machine in dreadful. In reply to our suggestion they shouldn’t be selling them he replied he wished they weren’t.
Why on earth would Jon Roche the salesman convince us to buy a machine with so many defects? He was just doing his job was the reply, doing what Maytag told him to do.
Jay Armstrong , manager told us: we should be dividing our clothes into six tiny loads to get them clean (salesman never mentioned this)... washer just functioning as it should, we were given misguided information, manager said he wishes he could just put a blanket over the Maytag and not sell them, hears about the clothes wrinkling all the time, say it it because of spin, too strong. Half the clothes don’t even get wet ... hears this complaint all the time.
And they just keep on selling Maytag Bravos. No problem that customer will be upset and angry that washer doesn’t work.
Asked what they do with machines returned in first month ... sold used. But they can’t sell them used after two months? Used only for a month. No. Too bad for us he said ... as in too bad so sad.
We left the store very upset and dismayed.
All that money spent on a machine the Jon Roche told us was wonderful and no recourse now that we know the washer is defective and never should have been manufactured . There is no way around the water problem. They will tell you to use the larger load option. But this doesn’t work. Machine doesn’t like it and empties.
Jay Armstrong finally says he must try a top loading washer. He has never actually used the machine. Is training just believe what you are told?
Corbeil should be ashamed. Selling highly inferior product to older couple and no regret. No assistance.