Vancouver Island Vinyl Sundecks

Decks
3769 Duke Road Victoria BC V9C4B5
Write a Review
Write a Review
HomeStars  >  Decks in Victoria  >  Vancouver Island Vinyl Sundecks
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

37%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Vancouver Island Vinyl Sundecks

Average customer rating:
5 10 (2 reviews)

Sort by

Hugh in Victoria
Hugh in Victoria
2 reviews Victoria, BC
0/10

Re-cover vinyl deck

After they had installed the deck and received my payment, I was leaning on my 3rd floor deck railing and it separated. That's how I discovered that they had only put about half the bolts connecting the railings back, and half were missing. It took close to six months of follow-up before they came back and spent the 10 minutes to replace the missing bolts.

Then when the season changed and we got heavy rain, the deck leaked through. That's how I discovered that the hidden edge next to the house had not been finished (was not cut to correct length, was not adhered, was blocking the vents which allow ventilation under the deck). To their credit, someone came around right away and laid a full tube of silicone around the edge which stopped the worst of it.

NOT to their credit I have been following up for SEVEN MONTHS since this serious problem was identified and the issue is still not fixed. Their deck is still allowing some water in and it still BREAKS CODE by preventing ventilation under the deck. They have not returned my calls or messages 90% of the time and when they have, they have generally not called back or come by when they said they would. I have zero faith in their "25 year warranty" which is meaningless if they won't actually return to fix the issues they caused.

All of this is in stark contrast to before I paid them - until they had full payment they were prompt and responsive. Now it looks like my only viable option is to have another company finish their work and pursue those costs in court. What a hassle.

Was this review helpful?
May Chan in Victoria
May Chan in Victoria
8 reviews VICTORIA, BC

First Review

10/10

Sundeck expansion

I wanted to expand the sundeck on the second floor of my house to allow for a bit of storage and a small greenhouse for me to grow plants. I compared several Sundeck companies such as Grid Lock and Hammer and found Vancouver Island Vinyl Sundecks to have the best deal. They had very skillful staff who gave me good advice on how to design my new sundeck. The estimate was reasonable and the final cost did not exceed the estimate. Good work! Now I get to enjoy some sunshine in Beautiful Victoria!

Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Vancouver Island Vinyl Sundecks

We are Vancouver Island Vinyl Sundecks & Aluminum Railings. . . Our name says it all. From vinyl weather proofing and custom aluminum railings to complete deck construction, we make sure your deck, patio, staircase or walkway is safe and built to last and is backed by a minimum 10 ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.