Cheney Window & Door Specialists

Windows & Doors Installation & Service
23-2345 Wyecroft Road Oakville ON L6L 6L8
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HomeStars  >  Windows & Doors Installation & Service in Oakville  >  Cheney Window & Door Specialists
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76%

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Reviews by rating (past 12 months)

Reviews for Cheney Window & Door Specialists

Average customer rating:
8.6 10 (7 reviews)

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tom in Oakville
tom in Oakville
1 review Oakville, ON
10/10

windows

I checked out a number of their competitors and Cheney came out way on top. They have a full showroom of windows and doors and take the time to explain the features of many types. We had our windows installed during the winter and I was hesitant about that, but the installation crew did a great job and were quite helpful.

1 of 1 people found this review helpful.
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Taran
Taran
5 reviews Toronto, ON
10/10

front door replacement

We had our front door replaced about a month ago, and we are very happy with the look and the quality of the service we received from all the staff. The Installers were very professional and honest. They worked non-stop, paying attention to every detail to make sure I will be happy with the end result. I am looking forward working with them in the near future for my Living room windows replacement.

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cathy.dunn25
cathy.dunn25
1 review Hamilton, ON
10/10

Windows

Prompt, efficient, pleasant. Amazing contractor to deal with and we have dealt with many. Only contractor we've dealt with who got it right the first time. Highly recommend the company.

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Nikola in Mississauga
Nikola in Mississauga
1 review Toronto, ON
0/10

poor service

Please be aware!!! The total order amount was around $60k and we had an issue with windows opening right after the installation. That means that they sold windows with defects, we called the company and they promised to came but no one showed up and after the complaint, they ensured us that they've been at our place and no one was home. By the way, it was complementary service and they would be happy to arrange for a paid service. Their service charge is $125 to show up plus $75 per hour plus mileage. And they want us to provide a Visa or MasterCard number prior to them arranging an appointment. We are very disappointed with the service and don't understand why we have to pay for factory defects to be fixed, we should be better served for that money we paid to this company. I would not recommend this company to anyone and I'm warning you, once they got your money,they'll start to play games.

0 of 1 people found this review helpful.
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Company Response

We have been in business for almost 30 years and this customer ranks as one of the most unreasonable.
We scheduled a service call and showed up but the customer was not there. He failed to follow up for months and months and now wants another service call for free. There is a cost associated with sending people out. We did not charge for the first visit. We stated clearly that there would be no cost if the problems were found to be warranty related.
We charge $125 for a service call to his home (almost 2 hours round trip)to determine if the issues are warranty or not. This is not unreasonable, especially since we only supplied the products. The customer took care of his own installation.
Reasonable people do not use threats. He threatened us with a negative review with Homestars if we did not react by a certain date.
All we asked for was a deposit (on Visa or MasterCard)for the service call and clearly stated that if the problems were warranty related he would not be charged.

Joanna and Tony  from Oakville
Joanna and Tony from Oakville
5 reviews Oakville, ON
10/10

Replacement Windows

Cheney Window & Door Specialists
905-847-2071
23-2345 Wyecroft Road
Oakville
ON
L6L 6L8
CANADA

2nd time we have used this company. Very professional and courteous. Staff very pleasant and caring. Also particular about cleaning up any mess they made and ensuring that we were 100% satisfied as customers. Would highly recommend them

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AS in Cambridge
AS in Cambridge
8 reviews Oakville, ON
10/10

New Front Door

Cheney Window & Door Specialists
905-847-2071
23-2345 Wyecroft Road
Oakville
ON
L6L 6L8
CANADA

We had Cheney Window & Doors replace our front door two years ago - the crew was friendly and did a great job. Recently I had a question about the door and Tom, the owner, responded right away and took care of the issue. That's great customer service!! When it comes time to replace our windows, we'll be calling Cheney Window & Doors.

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Bill in Oakville
Bill in Oakville
1 review Oakville, ON

First Review

10/10

Window Replacement

We needed to replace all the windows in our 25 year old house and asked a couple of companies to quote on the project. We selected Cheney based on the comments from other customers and we were very satisfied with the the high level of craftsmanship that Herman, Rob & Jeff demonstrated....have recommended them to others...

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Cheney Window & Door Specialists

For 25 years we’ve been providing high quality products and unparalleled service to home owners, architects and contractors. We make it our priority to understand your needs, and from start to finish we focus on every detail that makes the difference. Our knowledgeable and experienced craftsmen have one goal in ...
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