We bought an older home and are doing major renos. Artistic Stairs was recommended to us for replacing the bannister. They were horrible from the start. Had a hard time getting them to come do a measure, then had to call a few times to get the quote. The person they sent out to install was the worst! He left the house a mess every time he left. He was here for 1 hr the first day. He just made up his own hours. We told him that the floors going in were laminate so the bannister needed to be higher for them to go underneath. He never did it. The bannister is beautiful, I'll give them that much, but it's not done how I wanted. We couldn't put hardly any nosing on the stair because of how he did them and had to cut into what little nosing there is to go around his work. That part looks horrible. Now they won't come back and fix it. Won't return my calls. $7000 may not be a big amount of money to them, but it's huge to us.
- Company Response
Thank you for the feedback Jackie and I am sorry for the trouble. Every project is important to us and we want to make this right. Our understanding is that we had approval to proceed from your husband with solutions for your railings and it obvious there is a misunderstanding. We would like to contact you directly to discuss solving this challenging installation and address each concern.