Reid installed an AC unit and furnace for us. We also referred business to them. Have spent lots of $ on them. It all began with the salesperson intentionally providing deceitful misinformation. He made false claims about the efficacy of the equipment along with promises about heating/cooling that were never realized. We then experienced problems with their installation, follow up service, and the products they installed (Lennox). We had an independent third party professional evaluate the quality of the furnace and install which revealed and identified several serious problems. Reid refused to honour the warranty or to provide proper or professional follow up service due to their errors. Will never use Reid again. I wish we could reverse the referrals we made to them. They do not deserve customers' business.