Reid Heating & Cooling

Heating & Air Conditioning
246 Rochester Street Ottawa ON K1R 7N1
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71%

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Reviews by rating (past 12 months)

Reviews for Reid Heating & Cooling

Average customer rating:
7.4 10 (19 reviews)

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Private User
Private User
Private User reviews Ottawa, ON
1/10

Problematic installation and follow up service

Reid installed an AC unit and furnace for us. We also referred business to them. Have spent lots of $ on them. It all began with the salesperson intentionally providing deceitful misinformation. He made false claims about the efficacy of the equipment along with promises about heating/cooling that were never realized. We then experienced problems with their installation, follow up service, and the products they installed (Lennox). We had an independent third party professional evaluate the quality of the furnace and install which revealed and identified several serious problems. Reid refused to honour the warranty or to provide proper or professional follow up service due to their errors. Will never use Reid again. I wish we could reverse the referrals we made to them. They do not deserve customers' business.

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Carrie in Toronto
Carrie in Toronto
0 reviews Ottawa, ON
10/10

Excellent Service

This service is very professional, efficient and met all timelines for deliverables. Extremely friendly and knowledgeable. The issue and plans to deal with my air conditioning was explained in detail so that I could completely understand was appreciated. Highly recommended for all your needs.

0 of 1 people found this review helpful.
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Catherine  from Ottawa
Catherine from Ottawa
6 reviews Ottawa, ON
10/10

Pool Heater Repair

I called Reid to repair a pool heater, which wouldn't start. It is an older unit and the technician spent time to check it thoroughly and get it going. The cost was reasonable and the service has deferred a replacement, which will be expensive. I recommend this service.

0 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Ottawa, ON
2/10

Repair

I had to deal with Reid by accident. I thought they were nice at first despite the bad situation, but that was all fake and talk...
Not only I am still dealing with the consequences of their mistake, I just learned they are refusing to use their (or don’t have?) insurance and I now need to pay for their damages. My advice: keep your distance from this company.

1 of 1 people found this review helpful.
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Katrine in Cambridge
Katrine in Cambridge
1 review Ottawa, ON
10/10

Repair service

I had this company come out to repair my furnace after I called a few different providers and there prices were the most fair. They were quick and efficient And within budget. Since that visit I have many pets and chose to have them clean our ducts. They were great.

0 of 1 people found this review helpful.
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Joe in Ottawa
Joe in Ottawa
1 review Ottawa, ON
10/10

Security and Heating

I used this company for the security system in my home. They are extremely professional and on top of their game. They also have a duct cleaning and heating division that I have also used. I can’t say enough about them. Highly recommend

0 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Ottawa, ON
10/10

Furnace Installation

I had Reid install a new furnace. They did a fantastic job and a great Group of guys. I use them for a yearly Service plan and they clean the furnace also. Thanks for the continued Service and professionalism.

0 of 1 people found this review helpful.
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Adam in Cambridge
Adam in Cambridge
1 review Cambridge, ON
10/10

Heating

Excellent service during the night after my furnace broke. From the person who answered the phone to the technician that Came out, absolutely great. I would recommend them to anyone looking for an honest and professional experience.

0 of 1 people found this review helpful.
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CR613 in Ottawa
CR613 in Ottawa
1 review Ottawa, ON
10/10

Heating

Nice and short ! Very satisified with the service I received the tech spent some time to fix my issue and showed up on time very proffesional and had very good experience compared to other Hvac companies

0 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Ottawa, ON
1/10

AC Repair and Estimate on Furnace and A/C Replacement

Had this company over twice and the work was OK. Then the company salesperson Marc A arrived and asked all manner of inappropriate personal questions. He repeatedly asked me if I were married and repeatedly asked me about the ethnic origins of my last name. An independent third party who overheard the questions could not believe what was going on. The most invasive and privacy-violating sales presentation ever. Unacceptable! My advice to anyone who has this "salesperson" is to audiorecord and post it for all of the world to hear. On top of it all, the "salesperson" could not answer the one question I asked about furnaces air conditioners while he was busy interrogating me about matters totally unrelated to furnaces and air conditioners. I have since had two other contractors who actually talked to me about furnaces and air conditioners which was very refreshing plus I now see that the company "salesperson" has very little, if any, technical knowledge hence the need to create inappropriate and unacceptable distractions.

1 of 1 people found this review helpful.
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