Ontario Safety Surfacing

5109 Harvester Road, Unit B 7 & 8 Burlington ON L7L5Y9
Write a Review
Write a Review
Ontario Safety Surfacing
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.


This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Review for Ontario Safety Surfacing

Average customer rating:
0 10 (1 reviews)

Sort by

5 reviews Pickering, ON

Installation of a Rubaroc Deck

I am hoping that my story saves at least one person from falling into the trap that my family did.
Briefly, I called who I thought was Rubaroc for a quote for my pool deck. When their rep did come she quoted approximately $4,800.
I also inquired about my wooden deck (in the same backyard), she said it would be an additional $7,100. A total cost, including taxes, of $12,482.
Being that this was back in late-June 2009, she suggested that if I paid all up front she would be able to save me the HST.
I told her that I was off on a vacation the next day for 7 days, but, she said I had 10 days if I wanted to change my mind.
While on the plane, I explained the situation to my Wife. She did not want the wooden deck work, just the pool deck work.
On my return, I called the company to amend the contract, removing the upper deck work. Note: not CANCELLING, only CHANGING.
Now comes the problem.
I received no call back and had to return the call many times. When the call is returned, I am told that they could only refund an amount less a restocking charge as detailed on their contract because it took more than 10 days to get back to them. I am not sure what they were restocking, because even though promised, none of the materials had been delivered.
Realizing this was the best offer I would get I agreed. So, then I waited for a refund in the $5,000-$6,000 area.
During this period the pool deck work was done, installers were very nice and did a good job.
However, time went on and many excuses made ... the boss was away in Europe, the cheque can not be found. Late in the fall, quite concerned, I was able to get in touch with senior management, he ensured me that the money would be returned. A week later he called and apologetically said that the President had decided not to return any refund.
Long and short on this one: $4,700 worth of work done ... the charge $12,500.
Be very careful. It seems that I was dealing with a company that I originally thought was Rubaroc, but turned out it was really Ontario Safety Surfacing.
Who ever they are, they have my money and did not earn it. I would like the money owed to me back. By the way, small claims court ... forget it, lawyers tell me it is not worth their while.

3 of 3 people found this review helpful.
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Ontario Safety Surfacing

Installers of Rubaroc Rubber Safety Surfacing for pool decks, patios, porches, playgrounds and more.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Decks pros in Burlinton?