In good faith I made a 50% deposit on a gorgeous custom door in November, 2016, and was given a 4-6 week lead time.
I am still waiting for the door.
Since late December the owner, Mr. Creer, has been giving me barely plausible excuses with just enough assurances to keep up hope...week after week, which is now month after month.
We need our door!
When I discovered this website had similar complaints going back over 7 years, I realized I was in a twilight zone.
If you have been a victim of Door Express, file a complaint with the Better Business Bureau, http://www.bbb.org/mbc.
If I do not receive tracking info for my door shipment shortly, I am organizing a class-action suit against Door Express.
Our project site is in Michigan not Vancouver.