It was a tale of two sides. The sales guy Greg, was very helpful, informative and gave us lots of options. Not pushy, which I always like. He gave us some different models, different sales options. When we said we were going to think about it, he left it at that - which I always appreciate. Well after some thought, we decided to go with them on an Edison model. That's the good part.
The delivery part was less than stellar. The same group of three guys who, in the previous week had removed our old hot tub delivered the new one. They arrived, and didn't introduce themselves (I was responsible for that). Their first two statements as they went into the backyard was:
- "That fence has to come down", and
- "your electrical wire is too short".
er .... you were here last week, don't you think it would've been helpful to mention this back then! I'm not sure how they felt I was going to rip out a fence that was sunk in concrete, or better yet, running some longer electrical wire quickly.
Luckily, our deck guys (What Wood U Like) were there to help, and came up with some workarounds. Later on, one of the guys looked at the electrical wire I had (from the previous hot tub), and was saying that we probably needed a thicker gauge - in his experience. As he was explaining it, one of the other guys in the crew said, "Don't worry about it - they know what they're doing!". It was definitely said, in a "come on, let's just drop the hot tub and leave" attitude, rather than deferring to our electrical knowledge.
Ultimately the price of the hot tub and the quality will rule. But the delivery was underwhelming.