Sundance Spa Store The

Swimming Pools, Spas & Hot Tubs
2000 Appleby Line ON L6H6K7
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74%

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Reviews for Sundance Spa Store The

Average customer rating:
9.3 10 (4 reviews)

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Joyce in Toronto
Joyce in Toronto
6 reviews Mississauga, ON
10/10

How sweet it is

So finally hubbie agrees to a hot tub, after much research and several home shows we choose to buy a cameo model 880 series from the sundance store and there is no regrets , the hottub is steller heats up fast VERY quiet and Sundance has been amazing at helping us with any question and there has been many. Do not hesitate to purchase from sundance they and their product has been amazing. "Happy Tubbing"

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Melissa Crickmore from Burlington
Melissa Crickmore from Burlington
9 reviews Burlington, ON
10/10

Hot tub and patio install

We had a pad layer and hot tub installed by Sundance on Appleby. They were very accommodating and showed up on time. They took their time showing us how the hot tub worked. They gave us a great deal on a beautiful hot tub!!

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Company Response

Thank you very much for the great review! we really appreciate it!
Hope you have a wonderful holiday season and enjoy your Sundance Spa!

M. Cheers
M. Cheers
18 reviews Dundas, ON

First Review

7/10

Replacement hot tub

It was a tale of two sides. The sales guy Greg, was very helpful, informative and gave us lots of options. Not pushy, which I always like. He gave us some different models, different sales options. When we said we were going to think about it, he left it at that - which I always appreciate. Well after some thought, we decided to go with them on an Edison model. That's the good part.

The delivery part was less than stellar. The same group of three guys who, in the previous week had removed our old hot tub delivered the new one. They arrived, and didn't introduce themselves (I was responsible for that). Their first two statements as they went into the backyard was:

- "That fence has to come down", and
- "your electrical wire is too short".

er .... you were here last week, don't you think it would've been helpful to mention this back then! I'm not sure how they felt I was going to rip out a fence that was sunk in concrete, or better yet, running some longer electrical wire quickly.

Luckily, our deck guys (What Wood U Like) were there to help, and came up with some workarounds. Later on, one of the guys looked at the electrical wire I had (from the previous hot tub), and was saying that we probably needed a thicker gauge - in his experience. As he was explaining it, one of the other guys in the crew said, "Don't worry about it - they know what they're doing!". It was definitely said, in a "come on, let's just drop the hot tub and leave" attitude, rather than deferring to our electrical knowledge.

Ultimately the price of the hot tub and the quality will rule. But the delivery was underwhelming.

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Company Response

Hello LFC Fan, Thank you for this feedback. We take very seriously the professionalism and courtesy of our staff from sales to delivery to service. We have taken corrective steps with the employees in question and hope to exceed your expectations in the future. We encourage you to call us directly with any questions or concerns you may have. Sincerely The Sundance Spa Store.

Jamesk
Jamesk
1 review ,

First Review

10/10

Purchased Spa

If you want to buy a quality spa, buy a Sundance, you will love it. The staff at the Burlington Sundance store are awesome, and very helpful. The entire family is enjoying the tub.

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Company Response

Thank you for the great review! Glad to hear the entire family is enjoying the hot tub!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Sundance Spa Store The

Why Chose The Sundance Spa Store? With more than 30 years experience in the spa and hot tub industry, we are knowledgeable and friendly profesionals trained in the latest techniques of hot tub instalation, care and water maintenance - so you and your family can rest easy and enjoy your ...
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