Sullivan Lawn & Snow Services

Snow Removal
119 Leyton Avenue Scarborough ON
Write a Review
Write a Review
HomeStars
Snow Removal
Sullivan Lawn & Snow Services
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

19%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Sullivan Lawn & Snow Services

Average customer rating:
1.5 10 (16 reviews)

Sort by

Private User
Private User
Private User reviews Toronto, ON
0/10

Very unhappy long time customer

We have been long time customers of Sullivan for both snow removal and lawn cutting. This summer they rarely turned up and haven't cut our lawn since Aug 23. We had to go out and buy a lawn mower and cut it ourselves. We are seniors and my husband is in poor health. This is a disgusting way to treat loyal customers. Tried to call but the "message box is full" so can't leave a message. Have emailed as well as written a letter but have had no response. This has caused us so much stress.

Was this review helpful?
Julia  in Scarborough
Julia in Scarborough
1 review Toronto, ON
0/10

Lawn

My mother is a senior and has had your company for years! This month her lawn has not been maintained once! However her payment was! She has made numerous calls to your company with no response!!!! Her lawn looks horrable!!! This is no way to run a business....
Not happy

Was this review helpful?
HomeStars in Toronto
HomeStars in Toronto
2 reviews Toronto, ON
1/10

Unreliable snow removal service

I had a contract with the company for snow removal. They were unreliable, several days when the snowfall exceeded 5 cm. they did not come to clear the snow. I called them numerous times and left a message, not once did they call back. I cannot recommend them because of their poor customer care and unreliable snow cleaning service.

1 of 1 people found this review helpful.
Was this review helpful?
john lemyre in Huntsville
john lemyre in Huntsville
1 review Huntsville, ON
0/10

Snow Removal Service

I will not use this service provider ever again and advise the general public to not use this company because it does not fulfill its contracted responsibilities, especially when needed most.

I had used Sullivan for snow removal services since 2014. They usually responded to oversights of non-provision of snow clearing services and mistakes when late with service and when contacted.

My recent experience on April 14&15th,2018 was extremely disappointing.

This was the weekend of our last snow/ice event of the 2017-18 winter season. I had already paid Sullivan in full for my service contract at rental properties that I own for the period between Nov.15/17 to April 15/18, inclusive.

A heavy snow commenced in Toronto on Saturday, April 14th and continued into the 15th with ice pellets. My tenants advised me on April 15th that snow had not been removed from stairways and walkways on April 15th and that conditions were dangerous.

I reached out to Sullivan on the afternoon of the 15th to enquire when snow would be removed. I did not receive a reply on that date and assumed that Sullivan was busy and backed-up with the volume of snow to remove from various customers.

On April 16th, my tenants advised the snow had still not been removed.

On April 17th, I visited my property and saw 3-5 inches of snow/ice covering all of the stairs and walkways of my property.

Sullivan was unresponsive still and not returning any requests.

I had to clear the snow myself and was disappoinmted that Sullivan abandoned me when needed most. It was very disheartening that a supplier , who did not have to clear any snow since February ( the previous snowfall) and which had been paid in good faith for the 2 months where service was not necessary due to a lack of precipitation did not show up to fulfill the end of his contract.

I have since reached out to Sullivan on 2 occasions and id not receive, despite requests, the courtesy of a reply.

Bottom line....good bye Sullivan and I recommend to all....DO NOT USE THIS UNRELIABLE COMPANY!

1 of 1 people found this review helpful.
Was this review helpful?
CHIZZLED STONE CONSTRUCTION
CHIZZLED STONE CONSTRUCTION
1 review Toronto, ON
10/10

Stone services

I used chizzled stone to install interlock and natural flagstone for select customers that required detail custom stone work. Shawn has a great work ethic and is very tidy about his work.
Would highly recommend him to any of my customers.
Steve sullivan

0 of 2 people found this review helpful.
Was this review helpful?
0/10

snow removal

Sullivan Lawn & Snow Services
416-699-4754
119 Leyton Avenue
Scarborough
ON
CANADA

Feb.8/08- used them for many years, satisfied but this year do not know what has happened. They came in December, once on Jan.8.and since then nothing. Made numerous calls, e-mail message (which I have documented) none returned. I am a disabled senior and realize I have lost my money and have had to engage another company. Tried the BBB but they cannot help; I had good communication with Sullivan wife but it is not like her to ignore me. I have been told they have gone out of business.

1 of 1 people found this review helpful.
Was this review helpful?
Private User
Private User
Private User reviews Toronto, ON
0/10

snow removal

Hired and pre-paid in full for the the 2017/18 winter season.....came once for snow removal and never showed up again......elderly person's property....initially would return my phone call in regards to delinquent services.....but have not since

2 of 2 people found this review helpful.
Was this review helpful?
Private User
Private User
Private User reviews Toronto, ON
0/10

contracted snow removal not happening

have a signed contract for snow removal for 2017/2018. With 5 snowfalls so far in the season, they have plowed once without prompting. All other snowfalls I have left voicemail at their office with no response, and emails are not responded to. I have gone to their office multiple times (rarely is anyone there) and have spoken face to face with Stephen the owner. No apologies, but lots of excuses - wrong house was plowed out, driver quit, driver forgot, they're busy.

2 of 2 people found this review helpful.
Was this review helpful?
WildRose in Toronto
WildRose in Toronto
1 review Toronto, ON
0/10

Hired for Snow Removal

I hired this company for snow removal. It snowed three days ago and they have still not come to plow my driveway. I have called and left a message, wrote to the company with no response. Their policy is to remove snow in 24 hours. Do not hire this company.

2 of 2 people found this review helpful.
Was this review helpful?
7dayweekend in Toronto
7dayweekend in Toronto
2 reviews Toronto, ON
0/10

snow plow stopped in middle of contract

Had used them for a while and had given good reviews when called.
Signed new contract Nov 15 2017 to Apr 15 2018. Paid 1st installment of 5 and they came and plowed in the first month. Dec 20th no one came and plowed. Called pager and left number no reply. Visited yard and trucks were in yard with plows attached and their yard was plowed.

Do not rely on them even if you have a signed contract
They have refused to explain

2 of 2 people found this review helpful.
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

Is this your business?

Receive leads and respond to reviews.
Claiming is easy and free.

Claim this business
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Snow Removal pros in Scarborough Junction?