Mattress & Brass Bed Co The

827 Clonsilla Avenue Peterborough ON
Write a Review
Write a Review
Mattress & Brass Bed Co The
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.


This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Review for Mattress & Brass Bed Co The

Average customer rating:
0 10 (1 reviews)

Sort by

Steve McPhee from Lakefield
Steve McPhee from Lakefield
1 review Peterborough, ON

First Review



My wife and I were in The Mattress and Brass Bed co. store to buy a bed and expressed interest in a futon . We decided not to buy it since full assembly was required and I was unwell. Dean kept working toward a sale, and promised that he would assemble it and "bring it through the door assembled", as long as I was there to carry it in with Dean (the son in the partnership.) We struck a deal, but foolishly we did not get it in writing that the futon would be assembled. Upon delivery the futon was in boxes and Dean informed me we had not arranged for assembly. Only by my wife and I reminding him that promise of assembly was the deal clincher, and by using his own words to remind him of the clear terms of our contract did he acknowledge verbally to me twice, once over the phone and once in person, that he owed us an assembly. He would come when he dad a delivery near us, and assemble the futon. He said they do a lot of business in our area.
Some 4 months later, after weekly calls, all unreturned, I learned through the PTBO Chamber of Commerce, that the senior partner, Charlie, said Dean never promised assembly. The Better Business Bureau must be my next call if I don't hear from them today.
Further, delivery was very late and the bed kit was incomplete. I had to make the trip to town to pick up the missing pieces. did someone say customer service?

Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

Is this your business?

Receive leads and respond to reviews.
Claiming is easy and free.

Claim this business
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Mattresses pros in Peterborough?