I was introduced to Larry & Kathy back in the late 90's after another heating and air conditioning company installed a new furnace for me and did a bad job of it. Not only did they come in and fix up the installation but they got the manufacturer involved on my behalf to help defer some the additional cost I was facing because of the first contractor's poor workmanship. Since then I've used them for all my plumbing, heating and air conditioning needs which has included more than one new furnaces and hot water solutions in residences that I have subsequently moved to as well as more mundane plumbing requirements such as leaky toilets and faucets. Although a relatively small operation, they have knowledgable friendly technicians who take pride in doing the job right. Their prices are reasonable and whether you are a long time customer or just found them in the yellow pages, they will take the time to understand your needs and do their darndest to provide you with the best possible level of service.