This review has been removed by the author.
This review has been removed by the author.
Excellent service all round.
From initial purchase including great price to customer service on the phone when asking for delivery date (if it would be on time). They beat the delivery date by 2 days .
The professional delivery service was amazing and go for the gold setup. They do all the work and take away the garbage.
Thanks for the kind words. And yes the gold delivery is your best option. Sit back relax and let us do the full installation.
My bedroom shop Newmarket you have amazing furniture. I would like to thank Dave Green for all his given help. He is quick in giving information and definitely knows his furniture. Someone you enjoy dealing with. I will definitely be back.
Thank your for the review
On december 2, 2017 i purchased a sectional couch and was told it would be ready in 6 to 8 weeks. I received a call 6 weeks later stating the is ready to be picked up.
I went and got the couch Jan 13, 2018 brought it home to find out this was the wrong couch. I was told by joanne they will order the correct couch and try to get it done 4-6 weeks. I contacted joanne to find out the couch is not going into production until march and on march 12 the couch will be done.
Having to wait 4 months is rediculous and now i want a full refund. I have requested to speak to the owner but no one has contacted me or will reply to my email.
Hi Kim, I will respond the same way as I have in all our emails back-and-forth
You are correct we made an error and delivered the wrong sofa January 13, and for that I do apologize.
On January 14 we both agreed that we would re-order the correct sofa, and joanne did say we would try to have it in 4 to 6 weeks, not the normal 7 to 9 weeks lead time.
But we did not promise or guarantee this, we simply said we would try to get it quicker, and that you agreed with.
When you called and we told you it would be a March 12 delivery which would be almost 8 weeks from January 13, you were very upset and wanted a refund.
We then made some phone calls to the manufacture, and we were able to get the delivery date moved up to Friday, March 2
In my last email to you, I guaranteed you Friday, March 2 delivery or I would refund your entire purchase.
Friday, March 2 delivery will be exactly 6 weeks and four days past the original January 13 delivery.
Once again I do apologize for the original error and we will see you this Friday.
Thanks for your business and all your patience
We purchased furniture at The Bedroom Shop in the past and were so satisfied, we returned with our recent needs. The selection and quality of product is outstanding. Prices are totally reasonable. Staff are thoroughly knowledgeable about manufacture and care of the products they offer, and are friendly and professional. We would recommend The Bedroom Shop to anybody furniture shopping, and will definitely return with any future needs we have.
Thank you for the Business and taking the time to give us a good review.
Called in and spoke to David (Sales Rep) who did a great job putting together an accurate invoice. Paid my 25% deposit and should expect my furniture in within 2-4 weeks which is great as I'm getting reno's done at my place and wanted to ensure my order was arrived within the approximate timeframe needed. They have a 40,000 sq ft. warehouse so my order can remain as layaway until delivery is required and pay the remaining balance then. The Bedroom and Furniture Shop is a great Wholesale/Furniture distributor with added services. After reading previous reviews I believe you must understand their business model and ensure you know how to proceed right from the initial engagement. I would certainly recommend for those who know what they want and need. Thanks so much again David!
Thank you for your review and Business.
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We are Buying furniture for our renovation. Susan was very helpful. And made extra time for my wife and I.
Thank for the review, and your business.
Susan and all our professional staff take our time to try and find exactly what you are looking for.
We take pride in finding out our customers needs, and work in a NO pressure sales environment
We bought the sofa bed but found that it had staples sticking out of it they replaced it without a problem the guys were courteous and quick and they were did not do any damage
We take damage at customer service very seriously.
We try our best to be quick with replacement pieces.
Thanks for the review.