Olympia Cabinets K W Inc

Kitchen & Bathroom - Cabinets & Design
652 Colby Dr Waterloo ON N2V 1A2
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30%

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Reviews by rating (past 12 months)

Reviews for Olympia Cabinets K W Inc

Average customer rating:
2.7 10 (6 reviews)

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KW in Kitchener
KW in Kitchener
1 review Kitchener, ON
2/10

kitchen reno

These guys have the worst Customer service I've ever dealt with. They botched the installation date. When they did come the project was unfinished due to measuring screw ups. Then they didn't even show up on the date they were supposed to finish it. Very poorly run business with lack of communication with staff and customers.
I think they believe their customers have no life and can just sit around waitng for them to may or may not come.
Good luck to anyone using them in the future.

0 of 1 people found this review helpful.
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Karen J in Toronto
Karen J in Toronto
1 review Toronto, ON
0/10

Kitchen Cabinets

Working with Olympia Cabinets is an exercise in futility. They have zero understanding of good customer service. Phone calls and emails go unanswered, deadlines get pushed, information gets lost and nothing happens. We have been trying to resolve an issue with a broken cabinet for over 2 years. This is after the months and months of issues with ordering, measurements, delays and installation issues.
There are things Olympia can do well:
Break promises
Act confused
No listen to voicemails
Go out of the office and never respond
Keep you on the phone
Make you wait for someone who doesn't come

If you want to spend $1000s of dollars trying not to scream at someone and have a broken product, then this is your company. If you think you should be treated with a tiny amount of respect and have cabinets that function, you should look elsewhere.

Thank you.

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Private User
Private User
Private User reviews Whitchurch-Stouffville, ON
1/10

Kitchen cabinets

Despite having appliance measurements for over 6 months, they still built the cabinets to the wrong specs. They insisted on doing a lazy shoddy fix by jamming fillers in and only agreed to replace properly when I threatened legal action. Customer service is horrendous, calls, emails, faxes, smoke signals etc. All went unanswered.

I would not recommend

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Tracey in Kitchener
Tracey in Kitchener
1 review Kitchener, ON
2/10

new kitchen & masterbath cabinets and counter tops

Nice cabinets, poor customer service.
We paid Olympia to manage our counter tops along with the cabinetry. In the end when we had an issue with damage to the counter top, Olympia did not step up at all. When I went to the parent company in Guelph...they couldn't be bothered returning a call to us (after 2 phone messages, one e-mail, one fax) I cannot recommend a company with such a poor business model. In the end, the stone supplier stepped up...they were wonderful to deal with....even though we did not buy directly from them.

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Cambridge Resident from Cambridge
Cambridge Resident from Cambridge
1 review Cambridge, ON
1/10

Kitchen Ordered and Installation

Huge disappointment. Placed order for kitchen and was promised it to be ready and installed in 4-5 weeks. I kept calling and e-mailing, but they kept pushing my order back. 10 weeks passed, they charged 90% already, but kitchen still not installed and they done give me installation date! Installers damaged new tiles in the kitchen, and Manager of Operations stating they didn't do it. He has being rude and un professional. Olympia is not the same like it was before!!!! Stay away from this company

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Christine Zavitz in Waterloo
Christine Zavitz in Waterloo
10 reviews WATERLOO, ON

First Review

10/10

Facing a corner tub

13 years ago we hired Olympia Cabinets to do our kitchen, 3 bathrooms and wall unit. We were very please with their workmanship and so now that we're ready for an update, we called them again. They came right to give us a quote and Kerry was extremely helpful with ideas. Completely happy.

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