This review is long overdue as this project was complete almost three years ago. We hired Higgins to match the existing hardwood and extend it through our kitchen and to the front of our house. The complete floor (old and new) was sanded and stained.
They did an excellent job of matching the wood so it looks seamless. But my praise ends there. Below are a list of my complaints:
Some of the the planks in the new section have a lot of give and move when you stand on them. Some section are raised and uneven.
We had to reinforce a step into our laundry room as it felt like it was going to give way every time we stepped on it.
The colour was not what I had selected. When I called to complain after the staining they told me that it would darken when they put the sealer on. Nope. It still wasn't close to what I had chosen. And they didn't leave extra stain as I was told would happen.
But my biggest complain was the sealer. The guy who did it splashed sealer all over the bottom of my brand new kitchen that was in the process of being installed. It's still there to this day. Higgins did not respond to this complaint.
Now a few years later, the sealer is actually pealing off in several places on the floor.
The guy who did the sealing was inconsiderate of my time and would never let me know when he was coming. I would get a call saying I'll be there in 10 minutes. When I said I wasn't home his response was "we don't have to do the sealing".
Never again will I use or recommend Higgins.