We contacted Woodpecker at the end of November and the manager, Bassanio, promptly came over to our condo to provide us with a quote for removing the existing flooring and for installing new engineered hardwood flooring with new baseboards. He was very professional and was quickly able to determine the exact amount of product we needed with very little leftover. His quote was extremely competitive, especially for the quality of the product. We went with Preverco Engineered Natural Hard Maple in 5 3/16”, Pure, Semi-Gloss. “Pure” meant that it had the least amount of grain and colour variation from plank to plank. It was also the only “pure” product out of Preverco, Vintage, Lauzon, and Mirage that came in such wide planks and in up to 7’ long per plank, which really helped elongate our small hallway. Planks larger than 5” wide in such a high grade (i.e. “pure”) were non-existent in the other brands we researched.
Bassanio pushed hard to expedite the shipping process and managed to schedule a crew to start work for us immediately despite it being high season, with everyone trying to finish their renovations prior to the holidays. The shining star of the crew was Rafal, who uncomplainingly removed all of the existing flooring even though it was double glued to concrete and required both machinery and intense manual labour. It was quite a bit of work for a 1,100 sq. ft. condo and other contractors had taken one look at the old glued down floors and fled. The whole removal process took 7 backbreaking days and even though it ended up being more work than everyone had anticipated, Bassanio unflinchingly stuck to his original quote. The installation of the new floors and baseboards went very smoothly after that and only took 2.5 days to complete. Our new maple floors look flawless and the mitre cuts on the baseboards are immaculate.
Overall, Bassanio was incredibly responsive throughout the entire project. Every time we had concerns or encountered problems, day or night, weekday or weekend, he answered our calls instantly and mitigated the issues diligently and painlessly. For example, when we discovered a defective plank had been accidentally installed, Bassanio immediately ordered a replacement and expedited the shipping from Preverco (in Quebec) and sent the team over to perform the repair within a matter of days.
Woodpecker has proved itself to be a trustworthy vendor with a great product and reliable customer service. They are my number one choice for future projects and I would highly recommend them to everyone! Ask for Bassanio at their showroom in Richmond!