Very disappointed with their service. Purchased a new home and we went to do our landscaping this spring and realized we had no backfill placed under our front porch. After multiple emails and phone calls they brought the smallest amount of gravel but not enough to make a dent in the void underneath our porch. Also, because it's a duplex the middle section received no backfill. They didn't even have to do any work except drop off an adequate of backfill. Now we have a gaping void space underneath our front porch which is openly exposed to water which can eventually cause issues to the foundation. However, when I look at every other new house on our street from other builders they do not have this issue. I would highly recommend not purchasing or building a home with Janssen. If you have any issues in your first year it will take ages to fix or not get fixed properly.
- Approximate cost of services:
- $300,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?